Don't apologize but explain: the use and effects of corporate apologies in webcare responses to NWOM messages of flight passengers

Charlotte van Hooijdonk (Speaker), Christine Liebrecht (Speaker)

Activity: Lecture / PresentationAcademic

Period7 Feb 20198 Feb 2019
Event titleEtmaal van de Communicatiewetenschap: Communication Science and Artificial Intelligence: The best of both worlds
Event typeConference
LocationNijmegen, Netherlands
Degree of RecognitionNational