Kranzbühler et al. (2020)_Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters

Dataset

Description

Dataset of: Kranzbühler, A. M., Zerres, A., Kleijnen, M. H. P., & Verlegh, P. W. J. (2020). Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters. Journal of the Academy of Marketing Science, 48(3), 478-498. https://doi.org/10.1007/s11747-019-00707-0
Date made available14 Nov 2020
PublisherSpringer

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