dr. Charlotte van Hooijdonk

dr.

20082020
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Personal profile

Personal information

I work as Assistant Professor (0.8 fte) within the department of Language, literature and communication. My teaching and research interests include webcare, visual metaphor, and health communication.

Teaching

I am BKO-qualified, and try to combine theory and practice in all courses. To ensure that my teaching is theoretically grounded and practically relevant, I often collaborate with social media companies, healt communication professionals, and visualisation experts.

Courses:

BA Language, Media, and Communication
BA Language in Social Media
BA Document Design
BA Visual rhetoric

MA Genre Design
MA Health Communication and New Media

 

Grants

2018: NWO KIEM 

2017: ZONWM STIP2 - Goed Gebruik Geneesmiddelen

Ancillary activities

No ancillary activities

Ancillary activities are updated daily

Fingerprint Dive into the research topics where Charlotte van Hooijdonk is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

facebook Social Sciences
redundancy Social Sciences
Social Norms Social Sciences
fan Social Sciences
social media Social Sciences
website Social Sciences
smoking Social Sciences
metaphor Social Sciences

Network Recent external collaboration on country level. Dive into details by clicking on the dots.

Research Output 2008 2020

Creating Humanlike Chatbots: What Chatbot Developers Could Learn From Webcare Employees In Adopting A Conversational Human Voice

Liebrecht, C. & van Hooijdonk, C., 15 Jan 2020, Proceedings of CONVERSATIONS 2019. Springer LNCS, Vol. 11970.

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

Employees
Developer
Communication style
Customer service
Online communication

Emoji in webcare

van Hooijdonk, C. M. J., 9 Apr 2019

Research output: Online publication or Non-textual formOnline publication or WebsiteProfessional

Open Access

Mijn stoma is een #superstoma” : Een discursieve analyse van blogs over stoma’s

Lamerichs, J. M. W. J. & van Hooijdonk, C., 1 Nov 2019, In : Tijdschrift voor Taalbeheersing. 41, 3, p. 461-484 24 p.

Research output: Contribution to JournalArticleAcademicpeer-review

Sparking conversations on Facebook brand pages: Investigating fans' reactions to rhetorical brand posts

van Hooijdonk, C. & van Charldorp, T., 1 Oct 2019, In : Journal of Pragmatics. 151, p. 30-44 15 p.

Research output: Contribution to JournalArticleAcademicpeer-review

facebook
fan
Electric sparks
Fans
conversation

Zo kunnen chatbots communiceren met een menselijke stem

Liebrecht, C. & van Hooijdonk, C., 29 Aug 2019

Research output: Online publication or Non-textual formOnline publication or WebsiteProfessional

Open Access

Activities 2008 2019

Tone of voice: gevaren en kansen van (geautomatiseerde) webcare

Christine Liebrecht (Speaker), Charlotte van Hooijdonk (Speaker)
22 Nov 2019

Activity: Lecture / PresentationProfessional

Don't apologize but explain: the use and effects of corporate apologies in webcare responses to NWOM messages of flight passengers

Charlotte van Hooijdonk (Speaker), Christine Liebrecht (Speaker)
7 Feb 20198 Feb 2019

Activity: Lecture / PresentationAcademic

Are you talking to me?! Developing an automated tool to accommodate CHV in webcare messages

Christine Liebrecht (Speaker), Charlotte van Hooijdonk (Speaker)
7 Feb 20198 Feb 2019

Activity: Lecture / PresentationAcademic

Chatbot of mens? De kansen en gevaren van een menselijke tone of voice in geautomatiseerde webcare

Christine Liebrecht (Speaker), Charlotte van Hooijdonk (Speaker)
7 Nov 2019

Activity: Lecture / PresentationProfessional

PhD Supervision

Charlotte van Hooijdonk (Participant)
1 Jan 20171 Jan 2021

Activity: Other

Press / Media

Zo kunnen chatbots communiceren met een menselijke stem

Christine Liebrecht & Charlotte van Hooijdonk

31/08/19

1 media contribution

Press/Media: Expert Comment

Taalgebruik chatbots is nog te robotachtig en onpersoonlijk

Christine Liebrecht & Charlotte van Hooijdonk

21/08/19

1 media contribution

Press/Media: Expert Comment

Webcare en het belang van de Conversational Human Voice

C Liebrecht & Charlotte van Hooijdonk

11/02/19

1 item of media coverage

Press/Media: Research

Spiegelen

C Liebrecht & Charlotte van Hooijdonk

29/11/18

1 item of media coverage

Press/Media: Research

Onderzoek naar Conversational Human Voice

C Liebrecht & Charlotte van Hooijdonk

13/12/17

1 item of media coverage

Press/Media: Research