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Research Output 1999 2019

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Chapter
2017

E-Service Innovation in Rural Africa Through Value Co-Creation.

Bon, A., Gordijn, J. & Akkermans, H., 1 Jan 2017, Handbook of Research on Strategic Alliances and Value Co-Creation in the Service Industry. IGI Global, 2017. 355-373.. Rozenes, S. & Cohen, Y. (eds.). Hershey, PA, USA: IGI Global, p. 355-373 19 p. 18

Research output: Chapter in Book / Report / Conference proceedingChapterAcademicpeer-review

Open Access
Service innovation
Africa
E-services
Value co-creation
Sustainability
2016

Automated Identification and Prioritization of Business Risks in e-service Networks

Ionita, D., Wieringa, R. J. & Gordijn, J., 2016, Exploring Services Science: 7th International Conference, IESS 2016, Bucharest, Romania, May 25-27, 2016, Proceedings. Borangiu, T., Dragoicea, M. & N'ovoa, H. (eds.). Ljubljana, Slovenia,: Springer International Publishing Switzerland, p. 547-560 14 p.

Research output: Chapter in Book / Report / Conference proceedingChapterAcademicpeer-review

2012

Service Network Approaches

Razo Zapata, I. S., De Leenheer, P. G. M., Gordijn, J. & Akkermans, J. M., 2012, Handbook of Service Description: USDL and its Methods. Daniel Oberle & Alistair Barros (eds.). Springer, p. 45-74 445 p.

Research output: Chapter in Book / Report / Conference proceedingChapterAcademicpeer-review

2010

A framework for the design of service systems

Tan, Y. H., Hoffman, W., Gordijn, J. & Hulstijn, J., 2010, The science of service systems. Spohrer, J. (ed.). Berlin: Springer Verlag, 29 p. (Service Science: Research and Innovations (SSRI)).

Research output: Chapter in Book / Report / Conference proceedingChapterAcademic

2008

Requirements Engineering Techniques for e-Services

Gordijn, J., van Eck, P. A. T. & Wieringa, R. J., 2008, Readings in Service-Oriented Computing: the Web-Services Phenomenon. Georgakopoulos, D. & Papazoglou, M. P. (eds.). MIT Press

Research output: Chapter in Book / Report / Conference proceedingChapterAcademicpeer-review

2007

How e-Services Satisfy Customer Needs: a Software-aided Reasoning

Baida, Z. S., Gordijn, J., Akkermans, J. M., Saele, H. & Morch, A. Z., 2007, Advances in E-Business Research: E-Business Innovation and Process Management, Vol. 1. Lee, I. (ed.). Idea Group, p. 198-233

Research output: Chapter in Book / Report / Conference proceedingChapterAcademic

Modeling strategic partnerships using the e3value ontology - A field study in the banking industry

Kort, C. & Gordijn, J., 2007, Handbook of Ontologies for Business Interaction. Rittgen, P. (ed.). Hershey, PA: Information Science Reference

Research output: Chapter in Book / Report / Conference proceedingChapterAcademicpeer-review