A method for estimation of redial and reconnect probabilities in call centers

Research output: Contribution to Journal › Article › Academic › peer-review

Original language	English
Pages (from-to)	250-262
Journal	European Journal of Operational Research
Issue number	246
Publication status	Published - 2015

Persistent URL (handle)

@article{ebfd7c2d9a4345428b49a0b36813e9ec,

title = "A method for estimation of redial and reconnect probabilities in call centers",

author = "S. Ding and G.M. Koole and {van der Mei}, R.D.",

year = "2015",

language = "English",

pages = "250--262",

journal = "European Journal of Operational Research",

issn = "0377-2217",

publisher = "Elsevier B.V.",

number = "246",

}