A Multimodal Chatbot System for Enhancing Social Skills Training for Security Guards

Stein de Bever; Daniel Formolo; Shuai Wang; Tibor Bosse

doi:10.1007/978-3-030-22646-6_37

A Multimodal Chatbot System for Enhancing Social Skills Training for Security Guards

Stein de Bever, Daniel Formolo, Shuai Wang, Tibor Bosse

Research output: Chapter in Book / Report / Conference proceeding › Conference contribution › Academic › peer-review

Abstract

Chatbots are typically used in dialogue systems for various purposes such as customer service and information acquisition. This paper explores enhancement of social skills training for security guards with the use of chatbots. More specifically, we designed a chatbot using text and voice as input to study the acceptance and the impact of the system to training security guards in deal with stress situations. The result of a pilot experiment and a survey are presented and discussed. Finally, we discuss possible improvements and future work.

Original language	English
Title of host publication	Human-Computer Interaction. Perspectives on Design
Subtitle of host publication	Thematic Area, HCI 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26–31, 2019, Proceedings
Editors	Masaaki Kurosu
Publisher	Springer Verlag
Pages	499-513
Number of pages	15
Volume	1
ISBN (Electronic)	9783030226466
ISBN (Print)	9783030226459
DOIs	https://doi.org/10.1007/978-3-030-22646-6_37
Publication status	Published - Jul 2019
Event	Thematic Area on Human Computer Interaction, HCI 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019 - Orlando, United States Duration: 26 Jul 2019 → 31 Jul 2019

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	11566 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	Thematic Area on Human Computer Interaction, HCI 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019
Country/Territory	United States
City	Orlando
Period	26/07/19 → 31/07/19

Funding

Acknowledgement. This research was supported by the Brazilian scholarship program Science without Borders - CNPq scholarship reference: 233883/2014-2.

Funders	Funder number
Conselho Nacional de Desenvolvimento Científico e Tecnológico	233883/2014-2
Conselho Nacional de Desenvolvimento Científico e Tecnológico

Keywords

Chatbots
Intelligent agents
Role-playing
Security employees
Serious games
Training

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10.1007/978-3-030-22646-6_37

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de Bever, S., Formolo, D., Wang, S., & Bosse, T. (2019). A Multimodal Chatbot System for Enhancing Social Skills Training for Security Guards. In M. Kurosu (Ed.), Human-Computer Interaction. Perspectives on Design: Thematic Area, HCI 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26–31, 2019, Proceedings (Vol. 1, pp. 499-513). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11566 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-030-22646-6_37

de Bever, Stein ; Formolo, Daniel ; Wang, Shuai et al. / A Multimodal Chatbot System for Enhancing Social Skills Training for Security Guards. Human-Computer Interaction. Perspectives on Design: Thematic Area, HCI 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26–31, 2019, Proceedings. editor / Masaaki Kurosu. Vol. 1 Springer Verlag, 2019. pp. 499-513 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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de Bever, S, Formolo, D, Wang, S & Bosse, T 2019, A Multimodal Chatbot System for Enhancing Social Skills Training for Security Guards. in M Kurosu (ed.), Human-Computer Interaction. Perspectives on Design: Thematic Area, HCI 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26–31, 2019, Proceedings. vol. 1, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 11566 LNCS, Springer Verlag, pp. 499-513, Thematic Area on Human Computer Interaction, HCI 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019, Orlando, United States, 26/07/19. https://doi.org/10.1007/978-3-030-22646-6_37

A Multimodal Chatbot System for Enhancing Social Skills Training for Security Guards. / de Bever, Stein; Formolo, Daniel; Wang, Shuai et al.
Human-Computer Interaction. Perspectives on Design: Thematic Area, HCI 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26–31, 2019, Proceedings. ed. / Masaaki Kurosu. Vol. 1 Springer Verlag, 2019. p. 499-513 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11566 LNCS).

Research output: Chapter in Book / Report / Conference proceeding › Conference contribution › Academic › peer-review

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de Bever S, Formolo D, Wang S, Bosse T. A Multimodal Chatbot System for Enhancing Social Skills Training for Security Guards. In Kurosu M, editor, Human-Computer Interaction. Perspectives on Design: Thematic Area, HCI 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26–31, 2019, Proceedings. Vol. 1. Springer Verlag. 2019. p. 499-513. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-030-22646-6_37

A Multimodal Chatbot System for Enhancing Social Skills Training for Security Guards

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