A Needle in a Haystack: What Do Twitter Users Say about Software?

Emitza Guzman, Rana Alkadhi, Norbert Seyff

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

Abstract

Users of the Twitter microblogging platform share a vast amount of information about various topics through short messages on a daily basis. Some of these so called tweets include information that is relevant for software companies and could, for example, help requirements engineers to identify user needs. Therefore, tweets have the potential to aid in the continuous evolution of software applications. Despite the existence of such relevant tweets, little is known about their number and content. In this paper we report on the results of an exploratory study in which we analyzed the usage characteristics, content and automatic classification potential of tweets about software applications by using descriptive statistics, content analysis and machine learning techniques. Although the manual search of relevant information within the vast stream of tweets can be compared to looking for a needle in a haystack, our analysis shows that tweets provide a valuable input for software companies. Furthermore, our results demonstrate that machine learning techniques have the capacity to identify and harvest relevant information automatically.

Original languageEnglish
Title of host publicationProceedings - 2016 IEEE 24th International Requirements Engineering Conference, RE 2016
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages96-105
Number of pages10
ISBN (Electronic)9781509041213
DOIs
Publication statusPublished - 2 Dec 2016
Externally publishedYes
Event24th IEEE International Requirements Engineering Conference, RE 2016 - Beijing, China
Duration: 12 Sep 201616 Sep 2016

Publication series

NameProceedings - 2016 IEEE 24th International Requirements Engineering Conference, RE 2016

Conference

Conference24th IEEE International Requirements Engineering Conference, RE 2016
CountryChina
CityBeijing
Period12/09/1616/09/16

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