A review of operational spare parts service logistics in service control towers

E. Topan; A. S. Eruguz; W. Ma; M. C. van der Heijden; R. Dekker

doi:10.1016/j.ejor.2019.03.026

A review of operational spare parts service logistics in service control towers

E. Topan^*, A. S. Eruguz, W. Ma, M. C. van der Heijden, R. Dekker

^*Corresponding author for this work

Research output: Contribution to Journal › Review article › Academic › peer-review

Abstract

In this paper, we provide an overview of operational spare parts planning in service control towers. We conduct company surveys to identify the issues, the challenges, and the needs in practice. We propose a classification framework to reveal the key aspects of operational planning decisions, and to provide an overview of the scientific literature. We identify promising research directions. These include incorporating service level agreements in operational decision making, managing exception messages, integrating tactical and operational plans, using advance supply and demand information for operational interventions, and developing a unified and holistic approach for selecting interventions in large scale systems.

Original language	English
Pages (from-to)	401-414
Number of pages	14
Journal	European Journal of Operational Research
Volume	282
Issue number	2
DOIs	https://doi.org/10.1016/j.ejor.2019.03.026
Publication status	Published - 16 Apr 2020
Externally published	Yes

Funding

This work is a part of the project on Proactive Service Logistics for Advanced Capital Goods Next (Project number 438-15-620 ), which is supported by TKI-Dinalog (Dutch Institute for Advanced Logistics) . The authors would like to thank Berend, Frank, Jaap, Jacky, Kaveh, Koen, Rindert, and Ruud for the discussions that formed the basis of this study.

Keywords

Operational planning
Review
Service control towers
Spare parts
Supply chain management

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title = "A review of operational spare parts service logistics in service control towers",

abstract = "In this paper, we provide an overview of operational spare parts planning in service control towers. We conduct company surveys to identify the issues, the challenges, and the needs in practice. We propose a classification framework to reveal the key aspects of operational planning decisions, and to provide an overview of the scientific literature. We identify promising research directions. These include incorporating service level agreements in operational decision making, managing exception messages, integrating tactical and operational plans, using advance supply and demand information for operational interventions, and developing a unified and holistic approach for selecting interventions in large scale systems.",

keywords = "Operational planning, Review, Service control towers, Spare parts, Supply chain management",

author = "E. Topan and Eruguz, {A. S.} and W. Ma and {van der Heijden}, {M. C.} and R. Dekker",

year = "2020",

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doi = "10.1016/j.ejor.2019.03.026",

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AU - Topan, E.

AU - Eruguz, A. S.

AU - Ma, W.

AU - van der Heijden, M. C.

AU - Dekker, R.

PY - 2020/4/16

Y1 - 2020/4/16

N2 - In this paper, we provide an overview of operational spare parts planning in service control towers. We conduct company surveys to identify the issues, the challenges, and the needs in practice. We propose a classification framework to reveal the key aspects of operational planning decisions, and to provide an overview of the scientific literature. We identify promising research directions. These include incorporating service level agreements in operational decision making, managing exception messages, integrating tactical and operational plans, using advance supply and demand information for operational interventions, and developing a unified and holistic approach for selecting interventions in large scale systems.

AB - In this paper, we provide an overview of operational spare parts planning in service control towers. We conduct company surveys to identify the issues, the challenges, and the needs in practice. We propose a classification framework to reveal the key aspects of operational planning decisions, and to provide an overview of the scientific literature. We identify promising research directions. These include incorporating service level agreements in operational decision making, managing exception messages, integrating tactical and operational plans, using advance supply and demand information for operational interventions, and developing a unified and holistic approach for selecting interventions in large scale systems.

KW - Operational planning

KW - Review

KW - Service control towers

KW - Spare parts

KW - Supply chain management

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EP - 414

JO - European Journal of Operational Research

JF - European Journal of Operational Research

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ER -

A review of operational spare parts service logistics in service control towers

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