A serious game for training verbal resilience to doorstep scams

Laura M. van der Lubbe*, Charlotte Gerritsen, Daniel Formolo, Marco Otte, Tibor Bosse

*Corresponding author for this work

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

389 Downloads (Pure)


People are frequently confronted with scams; swindlers trying to gain your trust to get hold of your personal information, money or belongings. Elderly people are especially vulnerable to these tricks, that typically occur at the front door, street or on the phone. We have developed a virtual training environment to teach people how to handle these situations and learn them to increase their verbal resilience. The training is implemented as a tablet application and consists of six scenarios that are likely to occur in daily life. Participants are placed in a dialogue with a virtual character and may interact by choosing an answer from a fixed multiple-choice menu or by speaking the answer aloud. A speech recognition module is able to detect the level of assertiveness and provides immediate feedback to the user’s performance. In this paper, we present the implementation of the virtual training application. To evaluate the prototype a focus group was organized, consisting of potential end users. The outcomes were mainly positive and the provided feedback will be incorporated into the final version.

Original languageEnglish
Title of host publicationGames and Learning Alliance
Subtitle of host publication7th International Conference, GALA 2018, Palermo, Italy, December 5–7, 2018, Proceedings
EditorsHeinrich Söbke, Manuel Gentile, Mario Allegra
PublisherSpringer - Verlag
Number of pages11
ISBN (Electronic)9783030115487
ISBN (Print)9783030115470
Publication statusPublished - 2019
Event7th International Conference on Games and Learning Alliance, GALA 2018 - Palermo, Italy
Duration: 5 Dec 20187 Dec 2018

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume11385 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


Conference7th International Conference on Games and Learning Alliance, GALA 2018


  • Learning
  • Serious gaming
  • User study


Dive into the research topics of 'A serious game for training verbal resilience to doorstep scams'. Together they form a unique fingerprint.

Cite this