TY - GEN
T1 - A Study on Automated Receptionists in a Real-World Scenario
AU - Wolter, Ralf
AU - Hindriks, Koen V.
AU - Samur, Dalya
AU - Jonker, Catholijn M.
PY - 2020
Y1 - 2020
N2 - The commercial availability of robots and voice-operated smart devices such as Alexa or Google Home have some companies wondering whether they can replace some current human interactions by using these devices. One such area of interaction is at the reception desk. While both platforms can offer the necessary interaction features to take on the task of an automated receptionist, the question remains as to which platform actual visitors would prefer - body or no body? To this end we created a receptionist agent that can receive visitors with an appointment, presented as either an embodied robot or a disembodied smart display. The agent uses common commercial products and services, and was tested in a real-world environment with real visitors. The results show no significant difference in visitor preference for either platform.
AB - The commercial availability of robots and voice-operated smart devices such as Alexa or Google Home have some companies wondering whether they can replace some current human interactions by using these devices. One such area of interaction is at the reception desk. While both platforms can offer the necessary interaction features to take on the task of an automated receptionist, the question remains as to which platform actual visitors would prefer - body or no body? To this end we created a receptionist agent that can receive visitors with an appointment, presented as either an embodied robot or a disembodied smart display. The agent uses common commercial products and services, and was tested in a real-world environment with real visitors. The results show no significant difference in visitor preference for either platform.
KW - Automated receptionist
KW - Dialogue management
KW - Embodiment
KW - Human-robot interaction
KW - Social agents
UR - http://www.scopus.com/inward/record.url?scp=85088593814&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85088593814&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-49778-1_27
DO - 10.1007/978-3-030-49778-1_27
M3 - Conference contribution
AN - SCOPUS:85088593814
SN - 9783030497774
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 340
EP - 352
BT - Advances in Practical Applications of Agents, Multi-Agent Systems, and Trustworthiness. The PAAMS Collection
A2 - Demazeau, Yves
A2 - Holvoet, Tom
A2 - Corchado, Juan M.
A2 - Costantini, Stefania
PB - Springer
T2 - 18th International Conference on Practical Applications of Agents and Multi-Agent Systems, PAAMS 2020
Y2 - 7 October 2020 through 9 October 2020
ER -