A virtual reality application for aggression de-escalation training in public transport

Romy A.M. Blankendaal; Charlotte Gerritsen; Marco Otte; Tibor Bosse

A virtual reality application for aggression de-escalation training in public transport

Romy A.M. Blankendaal, Charlotte Gerritsen, Marco Otte, Tibor Bosse

Research output: Chapter in Book / Report / Conference proceeding › Conference contribution › Academic › peer-review

Abstract

To train public transport employees to deal with aggressive passengers, simulation-based training can be a cost-effective instrument. Within this research a virtual reality training application for bus drivers has been developed. The application consists of 10 different scenarios that can be used to practice how to act during confrontations with aggressive passengers. During each scenario, the user will have a conversation through text and pre-recorded sentences with an intelligent virtual agent. In addition, during the training the user will have to determine the kind of aggression that is shown by the passenger, choose the right communication style and decide whether or not to report the incident at the end of the scenario. This paper describes the full development of the application and the scenarios, as well as the first experiences reported during a pilot study. Suggestions for improvement and future work are discussed.

Original language	English
Title of host publication	BNAIC 2018
Subtitle of host publication	PreProceedings of the 30th Benelux Conference on Artificial Intelligence
Editors	M. Atzmueller, W. Duijvesteijn
Publisher	BNAIC
Pages	5-20
Number of pages	16
Publication status	Published - 8 Nov 2018
Event	30th Benelux Conference on Artificial Intelligence, BNAIC 2018 - s-Hertogenbosch, Netherlands Duration: 8 Nov 2018 → 9 Nov 2018

Publication series

Name	Belgian/Netherlands Artificial Intelligence Conference
ISSN (Print)	1568-7805

Conference

Conference	30th Benelux Conference on Artificial Intelligence, BNAIC 2018
Country/Territory	Netherlands
City	s-Hertogenbosch
Period	8/11/18 → 9/11/18

Funding

This research was supported by funding from the Ministry of Justice and Security. The project was executed in collaboration with Allerto and RET. The authors of this paper would like to thank the actors Sander and Rianne for recording their voices and facial expressions used for the virtual passengers in the application. In addition, the authors would like to thank Laura van der Lubbe and Pepijn Otte for their contributions to this project.

Funders	Funder number
Ministry of Justice and Security

Keywords

Aggression de-escalation training
Human-agent interaction
Intelligent virtual agents
Public transport
Virtual reality

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

https://www.researchgate.net/publication/331152878_A_Virtual_Reality_Application_for_Aggression_De-escalation_Training_in_Public_Transport

Persistent URL (handle)

Persistent link

Cite this

Blankendaal, R. A. M., Gerritsen, C., Otte, M., & Bosse, T. (2018). A virtual reality application for aggression de-escalation training in public transport. In M. Atzmueller, & W. Duijvesteijn (Eds.), BNAIC 2018: PreProceedings of the 30th Benelux Conference on Artificial Intelligence (pp. 5-20). (Belgian/Netherlands Artificial Intelligence Conference). BNAIC. https://www.researchgate.net/publication/331152878_A_Virtual_Reality_Application_for_Aggression_De-escalation_Training_in_Public_Transport

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title = "A virtual reality application for aggression de-escalation training in public transport",

abstract = "To train public transport employees to deal with aggressive passengers, simulation-based training can be a cost-effective instrument. Within this research a virtual reality training application for bus drivers has been developed. The application consists of 10 different scenarios that can be used to practice how to act during confrontations with aggressive passengers. During each scenario, the user will have a conversation through text and pre-recorded sentences with an intelligent virtual agent. In addition, during the training the user will have to determine the kind of aggression that is shown by the passenger, choose the right communication style and decide whether or not to report the incident at the end of the scenario. This paper describes the full development of the application and the scenarios, as well as the first experiences reported during a pilot study. Suggestions for improvement and future work are discussed.",

keywords = "Aggression de-escalation training, Human-agent interaction, Intelligent virtual agents, Public transport, Virtual reality",

author = "Blankendaal, {Romy A.M.} and Charlotte Gerritsen and Marco Otte and Tibor Bosse",

year = "2018",

month = nov,

day = "8",

language = "English",

series = "Belgian/Netherlands Artificial Intelligence Conference",

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pages = "5--20",

editor = "M. Atzmueller and W. Duijvesteijn",

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note = "30th Benelux Conference on Artificial Intelligence, BNAIC 2018 ; Conference date: 08-11-2018 Through 09-11-2018",

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Blankendaal, RAM, Gerritsen, C, Otte, M & Bosse, T 2018, A virtual reality application for aggression de-escalation training in public transport. in M Atzmueller & W Duijvesteijn (eds), BNAIC 2018: PreProceedings of the 30th Benelux Conference on Artificial Intelligence. Belgian/Netherlands Artificial Intelligence Conference, BNAIC, pp. 5-20, 30th Benelux Conference on Artificial Intelligence, BNAIC 2018, s-Hertogenbosch, Netherlands, 8/11/18. <https://www.researchgate.net/publication/331152878_A_Virtual_Reality_Application_for_Aggression_De-escalation_Training_in_Public_Transport>

A virtual reality application for aggression de-escalation training in public transport. / Blankendaal, Romy A.M.; Gerritsen, Charlotte; Otte, Marco et al.
BNAIC 2018: PreProceedings of the 30th Benelux Conference on Artificial Intelligence. ed. / M. Atzmueller; W. Duijvesteijn. BNAIC, 2018. p. 5-20 (Belgian/Netherlands Artificial Intelligence Conference).

Research output: Chapter in Book / Report / Conference proceeding › Conference contribution › Academic › peer-review

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A virtual reality application for aggression de-escalation training in public transport

Abstract

Publication series

Conference

Funding

Keywords

UN SDGs

Access to Document

Persistent URL (handle)

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Cite this