Abstract
| Original language | English |
|---|---|
| Pages (from-to) | 285-315 |
| Journal | Review of Social Economy |
| Volume | 68 |
| Issue number | 3 |
| DOIs | |
| Publication status | Published - 2010 |
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Actions that help build trust: a relational signaling approach. / Six, F.E.; Nooteboom, B.; Hoogendoorn, A.
In: Review of Social Economy, Vol. 68, No. 3, 2010, p. 285-315.Research output: Contribution to Journal › Article › Academic › peer-review
TY - JOUR
T1 - Actions that help build trust: a relational signaling approach
AU - Six, F.E.
AU - Nooteboom, B.
AU - Hoogendoorn, A.
PY - 2010
Y1 - 2010
N2 - A priority in trust research is to deepen our understanding of trust processes: how does trust develop and break down? This requires further understanding of what actions have what effects on trust in interpersonal interactions. The literature offers a range of actions that have effects on trust, but gives little explanation of why they do so, and how the actions "hang together" in their effects on trust. The question is what different classes of trust building actions there may be. Using a "relational signalling" perspective, we propose hypotheses for classes of action that trigger the attribution of mental frames (by the trustor to the trustee), and trigger the adoption of those frames by the trustor. A survey-based empirical test of trust building actions among 449 managers in 14 European countries confirms the hypotheses. © 2010 The Association for Social Economics.
AB - A priority in trust research is to deepen our understanding of trust processes: how does trust develop and break down? This requires further understanding of what actions have what effects on trust in interpersonal interactions. The literature offers a range of actions that have effects on trust, but gives little explanation of why they do so, and how the actions "hang together" in their effects on trust. The question is what different classes of trust building actions there may be. Using a "relational signalling" perspective, we propose hypotheses for classes of action that trigger the attribution of mental frames (by the trustor to the trustee), and trigger the adoption of those frames by the trustor. A survey-based empirical test of trust building actions among 449 managers in 14 European countries confirms the hypotheses. © 2010 The Association for Social Economics.
U2 - 10.1080/00346760902756487
DO - 10.1080/00346760902756487
M3 - Article
VL - 68
SP - 285
EP - 315
JO - Review of Social Economy
JF - Review of Social Economy
SN - 0034-6764
IS - 3
ER -