Adaptive Network Modelling of Informal Learning Within an Organization by Asking for Help and Getting Help

Debby Bouma; Jan Treur

doi:10.1007/978-3-031-49425-3_8

Adaptive Network Modelling of Informal Learning Within an Organization by Asking for Help and Getting Help

Debby Bouma, Jan Treur^*

^*Corresponding author for this work

Research output: Chapter in Book / Report / Conference proceeding › Conference contribution › Academic › peer-review

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Abstract

This paper contributes a computational analysis of how informal learning within organizations often takes place. The approach covers asking questions, the influence of approachability and presence, and direct and indirect answering of questions asked. This is done by modeling different people with their mental states, internal mental models, and communication. The results show that both direct and indirect answering of questions to a help-seeker can improve or complete their mental model. However, when questions need to be passed to other people, this slows down the mental model learning process. These results laid the foundation for further research and confirms intuitive results.

Original language	English
Title of host publication	Computer-Human Interaction Research and Applications
Subtitle of host publication	7th International Conference, CHIRA 2023, Rome, Italy, November 16–17, 2023, Proceedings, Part I
Editors	Hugo Plácido da Silva, Pietro Cipresso
Publisher	Springer Nature Switzerland AG
Pages	121-142
Number of pages	22
Volume	1
ISBN (Electronic)	9783031494253
ISBN (Print)	9783031494246
DOIs	https://doi.org/10.1007/978-3-031-49425-3_8
Publication status	Published - 2023
Event	7th International Conference on Computer-Human Interaction Research and Applications, CHIRA 2023 - Rome, Italy Duration: 16 Nov 2023 → 17 Nov 2023

Publication series

Name	Communications in Computer and Information Science
Publisher	Springer Nature
Volume	1996

Name	CHIRA: International Conference on Computer-Human Interaction Research and Applications
Publisher	Springer
Volume	2023

Conference

Conference	7th International Conference on Computer-Human Interaction Research and Applications, CHIRA 2023
Country/Territory	Italy
City	Rome
Period	16/11/23 → 17/11/23

Bibliographical note

Publisher Copyright:
© 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Keywords

Adaptive network model
Asking for help
Communication
Learning within an organization
Mental models
Organizational learning

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10.1007/978-3-031-49425-3_8

Adaptive Network Modelling of Informal Learning Within an Organization by Asking for Help and Getting HelpFinal published version, 3.72 MBLicence: Article 25fa Dutch Copyright Act

https://www.researchgate.net/publication/371755063Licence: Unspecified

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Bouma, D., & Treur, J. (2023). Adaptive Network Modelling of Informal Learning Within an Organization by Asking for Help and Getting Help. In H. Plácido da Silva, & P. Cipresso (Eds.), Computer-Human Interaction Research and Applications: 7th International Conference, CHIRA 2023, Rome, Italy, November 16–17, 2023, Proceedings, Part I (Vol. 1, pp. 121-142). (Communications in Computer and Information Science; Vol. 1996), (CHIRA: International Conference on Computer-Human Interaction Research and Applications; Vol. 2023). Springer Nature Switzerland AG. https://doi.org/10.1007/978-3-031-49425-3_8

Bouma, Debby ; Treur, Jan. / Adaptive Network Modelling of Informal Learning Within an Organization by Asking for Help and Getting Help. Computer-Human Interaction Research and Applications: 7th International Conference, CHIRA 2023, Rome, Italy, November 16–17, 2023, Proceedings, Part I. editor / Hugo Plácido da Silva ; Pietro Cipresso. Vol. 1 Springer Nature Switzerland AG, 2023. pp. 121-142 (Communications in Computer and Information Science). (CHIRA: International Conference on Computer-Human Interaction Research and Applications).

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abstract = "This paper contributes a computational analysis of how informal learning within organizations often takes place. The approach covers asking questions, the influence of approachability and presence, and direct and indirect answering of questions asked. This is done by modeling different people with their mental states, internal mental models, and communication. The results show that both direct and indirect answering of questions to a help-seeker can improve or complete their mental model. However, when questions need to be passed to other people, this slows down the mental model learning process. These results laid the foundation for further research and confirms intuitive results.",

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Bouma, D & Treur, J 2023, Adaptive Network Modelling of Informal Learning Within an Organization by Asking for Help and Getting Help. in H Plácido da Silva & P Cipresso (eds), Computer-Human Interaction Research and Applications: 7th International Conference, CHIRA 2023, Rome, Italy, November 16–17, 2023, Proceedings, Part I. vol. 1, Communications in Computer and Information Science, vol. 1996, CHIRA: International Conference on Computer-Human Interaction Research and Applications, vol. 2023, Springer Nature Switzerland AG, pp. 121-142, 7th International Conference on Computer-Human Interaction Research and Applications, CHIRA 2023, Rome, Italy, 16/11/23. https://doi.org/10.1007/978-3-031-49425-3_8

Adaptive Network Modelling of Informal Learning Within an Organization by Asking for Help and Getting Help. / Bouma, Debby; Treur, Jan.
Computer-Human Interaction Research and Applications: 7th International Conference, CHIRA 2023, Rome, Italy, November 16–17, 2023, Proceedings, Part I. ed. / Hugo Plácido da Silva; Pietro Cipresso. Vol. 1 Springer Nature Switzerland AG, 2023. p. 121-142 (Communications in Computer and Information Science; Vol. 1996), (CHIRA: International Conference on Computer-Human Interaction Research and Applications; Vol. 2023).

Research output: Chapter in Book / Report / Conference proceeding › Conference contribution › Academic › peer-review

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AB - This paper contributes a computational analysis of how informal learning within organizations often takes place. The approach covers asking questions, the influence of approachability and presence, and direct and indirect answering of questions asked. This is done by modeling different people with their mental states, internal mental models, and communication. The results show that both direct and indirect answering of questions to a help-seeker can improve or complete their mental model. However, when questions need to be passed to other people, this slows down the mental model learning process. These results laid the foundation for further research and confirms intuitive results.

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Bouma D, Treur J. Adaptive Network Modelling of Informal Learning Within an Organization by Asking for Help and Getting Help. In Plácido da Silva H, Cipresso P, editors, Computer-Human Interaction Research and Applications: 7th International Conference, CHIRA 2023, Rome, Italy, November 16–17, 2023, Proceedings, Part I. Vol. 1. Springer Nature Switzerland AG. 2023. p. 121-142. (Communications in Computer and Information Science). (CHIRA: International Conference on Computer-Human Interaction Research and Applications). Epub 2023 Dec 23. doi: 10.1007/978-3-031-49425-3_8

Adaptive Network Modelling of Informal Learning Within an Organization by Asking for Help and Getting Help

Abstract

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