Adoption of services and apps on mobile phones by micro-entrepreneurs in Sub-Saharan Africa

Leonard J. Paas*, Emiel L. Eijdenberg, Enno Masurel

*Corresponding author for this work

Research output: Contribution to JournalArticleAcademicpeer-review

Abstract

This article shows that acquisition pattern analysis is highly suited for research in developing economies. Consumers in such contexts prioritize the adoption of alternative product-services as a result of resource constraints. In the reported acquisition pattern analysis, we provide insights into sequential adoption of services and applications (apps) on mobile phones, for example, Facebook and mobile money, by micro-entrepreneurs in Sub-Saharan Africa. We collected survey data from 169 Zambian food vendors, and through Mokken scale analysis we derived an acquisition pattern for 12 analyzed services and apps. Micro-entrepreneurs with more employees, tertiary education, and who were younger tended to be closer to the hierarchy’s apex. These findings imply that the individual’s mobile phone technology maturity and business development drive their adoption of services and apps. After presenting these results, we conclude with a discussion of the theoretical insights, managerial insights, and implications for policy makers resulting from the study.

Original languageEnglish
Pages (from-to)27-42
Number of pages16
JournalInternational Journal of Market Research
Volume63
Issue number1
Early online date8 Jul 2020
DOIs
Publication statusPublished - 1 Jan 2021

Keywords

  • acquisition patterns
  • innovation adaption
  • micro-entrepreneurship
  • mobile phone technology
  • Sub-Saharan Africa

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