Agent-Based Analysis and Support for Incident Management

M. Hoogendoorn, C.M. Jonker, J. Treur, M. Verhaegh

Research output: Contribution to JournalArticleAcademicpeer-review

Abstract

This paper presents an agent-based approach for error detection in incident management organizations. The approach consists of several parts. First, a formal approach for the specification and hierarchical verification of both traces and properties. Incomplete traces are enriched by enrichment rules. Furthermore, a classification mechanism is presented for the different properties in incident management that is based on psychological literature. Classification of errors provides insight in the functioning of the agents involved with respect to their roles. This insight enables the provision of dedicated training sessions and allows software support to give appropriate warning messages during incident management. © 2009 Elsevier Ltd. All rights reserved.
Original languageEnglish
Pages (from-to)1163-1174
JournalSafety Science
Volume47
DOIs
Publication statusPublished - 2009

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incident
management
Software
Error detection
Psychology
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literature
software

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Hoogendoorn, M. ; Jonker, C.M. ; Treur, J. ; Verhaegh, M. / Agent-Based Analysis and Support for Incident Management. In: Safety Science. 2009 ; Vol. 47. pp. 1163-1174.
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Agent-Based Analysis and Support for Incident Management. / Hoogendoorn, M.; Jonker, C.M.; Treur, J.; Verhaegh, M.

In: Safety Science, Vol. 47, 2009, p. 1163-1174.

Research output: Contribution to JournalArticleAcademicpeer-review

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