Agent-Based Analysis and Support for Incident Management

M. Hoogendoorn; C.M. Jonker; J. Treur; M. Verhaegh

doi:10.1016/j.ssci.2009.01.002

Agent-Based Analysis and Support for Incident Management

M. Hoogendoorn, C.M. Jonker, J. Treur, M. Verhaegh

Research output: Contribution to Journal › Article › Academic › peer-review

Abstract

This paper presents an agent-based approach for error detection in incident management organizations. The approach consists of several parts. First, a formal approach for the specification and hierarchical verification of both traces and properties. Incomplete traces are enriched by enrichment rules. Furthermore, a classification mechanism is presented for the different properties in incident management that is based on psychological literature. Classification of errors provides insight in the functioning of the agents involved with respect to their roles. This insight enables the provision of dedicated training sessions and allows software support to give appropriate warning messages during incident management. © 2009 Elsevier Ltd. All rights reserved.

Original language	English
Pages (from-to)	1163-1174
Journal	Safety Science
Volume	47
DOIs	https://doi.org/10.1016/j.ssci.2009.01.002
Publication status	Published - 2009

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title = "Agent-Based Analysis and Support for Incident Management",

abstract = "This paper presents an agent-based approach for error detection in incident management organizations. The approach consists of several parts. First, a formal approach for the specification and hierarchical verification of both traces and properties. Incomplete traces are enriched by enrichment rules. Furthermore, a classification mechanism is presented for the different properties in incident management that is based on psychological literature. Classification of errors provides insight in the functioning of the agents involved with respect to their roles. This insight enables the provision of dedicated training sessions and allows software support to give appropriate warning messages during incident management. {\textcopyright} 2009 Elsevier Ltd. All rights reserved.",

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AB - This paper presents an agent-based approach for error detection in incident management organizations. The approach consists of several parts. First, a formal approach for the specification and hierarchical verification of both traces and properties. Incomplete traces are enriched by enrichment rules. Furthermore, a classification mechanism is presented for the different properties in incident management that is based on psychological literature. Classification of errors provides insight in the functioning of the agents involved with respect to their roles. This insight enables the provision of dedicated training sessions and allows software support to give appropriate warning messages during incident management. © 2009 Elsevier Ltd. All rights reserved.

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DO - 10.1016/j.ssci.2009.01.002

M3 - Article

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SP - 1163

EP - 1174

JO - Safety Science

JF - Safety Science

SN - 0925-7535

ER -

Agent-Based Analysis and Support for Incident Management

Abstract

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