An organizational learning perspective on information systems planning

In this article, the process of formulating a plan for information systems applications and implementing the plan is considered a process of learning for the organization which carries out the process. The experience gained in this learning process must be regarded as a vital source for the future success of information systems. The success is seen as a result of mutual adjustment of both the technology and the organization taking place in an evolutionary manner in a setting which is more or less idiosyncratic. It is at the same time a process of accumulation of experience and knowledge through trial-and-error experimentation. Conceptual arguments for an organizational learning approach are provided as well as some implications.