Are you Ready2Help? Dilemmas in organizing citizen response to disaster.

A.J. Schmidt, J.J. Wolbers, F.K. Boersma, J.E. Ferguson, P. Groenewegen

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

Abstract

Over the last decade, the disaster response landscape is increasingly complemented by voluntary citizen initiatives on digital platforms. These developments have opened up opportunities for response agencies and NGOs to organize local community involvement. In this paper we focus on the question how citizen involvement can be proactively organized toward disaster relief and what kind of dilemmas may arise in this process. We studied Ready2Help, an online platform developed by the Dutch Red Cross. Bringing together 36.000 volunteers, the platform plays a significant role in addressing the current refugee crisis. In our analysis we demonstrate the platform’s potential, but also note a tension between control and cooperation. Our results indicate that, in contrast to their initial objective, during the crisis the Red Cross falls back on principles of control to organize citizen response efforts. We end by discussing our future research agenda aimed at bridging formal and emergent citizen responses.
Original languageEnglish
Title of host publicationISCRAM 2016 Conference Proceedings – 13th International Conference on Information Systems for Crisis Response and Management
EditorsA. Tapia, P. Antunes, V.A. Bañuls, K. Moore, J. Porto
Place of PublicationRio de Janeiro, Brazil
PublisherFederal University of Rio de Janeiro
Publication statusPublished - 2016
EventISCRAM 2016 - Rio de Janeiro, Brazil
Duration: 1 Jan 20161 Jan 2016

Conference

ConferenceISCRAM 2016
Period1/01/161/01/16

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Red Cross
disaster
citizen
citizens' involvement
non-governmental organization
refugee
community

Cite this

Schmidt, A. J., Wolbers, J. J., Boersma, F. K., Ferguson, J. E., & Groenewegen, P. (2016). Are you Ready2Help? Dilemmas in organizing citizen response to disaster. In A. Tapia, P. Antunes, V. A. Bañuls, K. Moore, & J. Porto (Eds.), ISCRAM 2016 Conference Proceedings – 13th International Conference on Information Systems for Crisis Response and Management Rio de Janeiro, Brazil: Federal University of Rio de Janeiro.
Schmidt, A.J. ; Wolbers, J.J. ; Boersma, F.K. ; Ferguson, J.E. ; Groenewegen, P. / Are you Ready2Help? Dilemmas in organizing citizen response to disaster. ISCRAM 2016 Conference Proceedings – 13th International Conference on Information Systems for Crisis Response and Management. editor / A. Tapia ; P. Antunes ; V.A. Bañuls ; K. Moore ; J. Porto. Rio de Janeiro, Brazil : Federal University of Rio de Janeiro, 2016.
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title = "Are you Ready2Help? Dilemmas in organizing citizen response to disaster.",
abstract = "Over the last decade, the disaster response landscape is increasingly complemented by voluntary citizen initiatives on digital platforms. These developments have opened up opportunities for response agencies and NGOs to organize local community involvement. In this paper we focus on the question how citizen involvement can be proactively organized toward disaster relief and what kind of dilemmas may arise in this process. We studied Ready2Help, an online platform developed by the Dutch Red Cross. Bringing together 36.000 volunteers, the platform plays a significant role in addressing the current refugee crisis. In our analysis we demonstrate the platform’s potential, but also note a tension between control and cooperation. Our results indicate that, in contrast to their initial objective, during the crisis the Red Cross falls back on principles of control to organize citizen response efforts. We end by discussing our future research agenda aimed at bridging formal and emergent citizen responses.",
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Schmidt, AJ, Wolbers, JJ, Boersma, FK, Ferguson, JE & Groenewegen, P 2016, Are you Ready2Help? Dilemmas in organizing citizen response to disaster. in A Tapia, P Antunes, VA Bañuls, K Moore & J Porto (eds), ISCRAM 2016 Conference Proceedings – 13th International Conference on Information Systems for Crisis Response and Management. Federal University of Rio de Janeiro, Rio de Janeiro, Brazil, ISCRAM 2016, 1/01/16.

Are you Ready2Help? Dilemmas in organizing citizen response to disaster. / Schmidt, A.J.; Wolbers, J.J.; Boersma, F.K.; Ferguson, J.E.; Groenewegen, P.

ISCRAM 2016 Conference Proceedings – 13th International Conference on Information Systems for Crisis Response and Management. ed. / A. Tapia; P. Antunes; V.A. Bañuls; K. Moore; J. Porto. Rio de Janeiro, Brazil : Federal University of Rio de Janeiro, 2016.

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

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AB - Over the last decade, the disaster response landscape is increasingly complemented by voluntary citizen initiatives on digital platforms. These developments have opened up opportunities for response agencies and NGOs to organize local community involvement. In this paper we focus on the question how citizen involvement can be proactively organized toward disaster relief and what kind of dilemmas may arise in this process. We studied Ready2Help, an online platform developed by the Dutch Red Cross. Bringing together 36.000 volunteers, the platform plays a significant role in addressing the current refugee crisis. In our analysis we demonstrate the platform’s potential, but also note a tension between control and cooperation. Our results indicate that, in contrast to their initial objective, during the crisis the Red Cross falls back on principles of control to organize citizen response efforts. We end by discussing our future research agenda aimed at bridging formal and emergent citizen responses.

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Schmidt AJ, Wolbers JJ, Boersma FK, Ferguson JE, Groenewegen P. Are you Ready2Help? Dilemmas in organizing citizen response to disaster. In Tapia A, Antunes P, Bañuls VA, Moore K, Porto J, editors, ISCRAM 2016 Conference Proceedings – 13th International Conference on Information Systems for Crisis Response and Management. Rio de Janeiro, Brazil: Federal University of Rio de Janeiro. 2016