Abstract
In the Netherlands, electronic service delivery has become an important issue in many municipalities. Using the Internet for service delivery is seen as an important element of e-government. Based on 2014–2016 panel data for all Dutch municipalities, we show that there is a large variety among the municipalities in the extent to which they offer their service delivery digitally. By exploring the factors that may explain the differences among the municipalities, some trends can be discerned. Most notably is the strong relationship of e-government adoption with demographic characteristics, such as population, population density and both older age and younger age groups. Remarkably, we did not find an influence of education and income. Finally, we did not observe a relation between municipal allocated costs and level of e-maturity, hereby leaving the question open if and how e-government can lead to cost reductions.
| Language | English |
|---|---|
| Pages | 697-718 |
| Number of pages | 22 |
| Journal | Local Government Studies |
| Volume | 44 |
| Issue number | 5 |
| Early online date | 17 May 2018 |
| DOIs | |
| Publication status | Published - 3 Sep 2018 |
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Keywords
- cost of services
- E-government
- empirical study
- local government
- municipalities
- service delivery
Cite this
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Assessing electronic service delivery in municipalities : determinants and financial consequences of e-government implementation. / Budding, Tjerk; Faber, Bram; Gradus, Raymond.
In: Local Government Studies, Vol. 44, No. 5, 03.09.2018, p. 697-718.Research output: Contribution to Journal › Article › Academic › peer-review
TY - JOUR
T1 - Assessing electronic service delivery in municipalities
T2 - Local Government Studies
AU - Budding, Tjerk
AU - Faber, Bram
AU - Gradus, Raymond
PY - 2018/9/3
Y1 - 2018/9/3
N2 - In the Netherlands, electronic service delivery has become an important issue in many municipalities. Using the Internet for service delivery is seen as an important element of e-government. Based on 2014–2016 panel data for all Dutch municipalities, we show that there is a large variety among the municipalities in the extent to which they offer their service delivery digitally. By exploring the factors that may explain the differences among the municipalities, some trends can be discerned. Most notably is the strong relationship of e-government adoption with demographic characteristics, such as population, population density and both older age and younger age groups. Remarkably, we did not find an influence of education and income. Finally, we did not observe a relation between municipal allocated costs and level of e-maturity, hereby leaving the question open if and how e-government can lead to cost reductions.
AB - In the Netherlands, electronic service delivery has become an important issue in many municipalities. Using the Internet for service delivery is seen as an important element of e-government. Based on 2014–2016 panel data for all Dutch municipalities, we show that there is a large variety among the municipalities in the extent to which they offer their service delivery digitally. By exploring the factors that may explain the differences among the municipalities, some trends can be discerned. Most notably is the strong relationship of e-government adoption with demographic characteristics, such as population, population density and both older age and younger age groups. Remarkably, we did not find an influence of education and income. Finally, we did not observe a relation between municipal allocated costs and level of e-maturity, hereby leaving the question open if and how e-government can lead to cost reductions.
KW - cost of services
KW - E-government
KW - empirical study
KW - local government
KW - municipalities
KW - service delivery
UR - http://www.scopus.com/inward/record.url?scp=85047148444&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85047148444&partnerID=8YFLogxK
U2 - 10.1080/03003930.2018.1473768
DO - 10.1080/03003930.2018.1473768
M3 - Article
VL - 44
SP - 697
EP - 718
JO - Local Government Studies
JF - Local Government Studies
SN - 0300-3930
IS - 5
ER -