Automated Prediction of Relevant Key Performance Indicators for Organizations

Ünal Aksu*, Dennis M.M. Schunselaar, Hajo A. Reijers

*Corresponding author for this work

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review


Organizations utilize Key Performance Indicators (KPIs) to monitor whether they attain their goals. For this, software vendors offer predefined KPIs in their enterprise software. However, the predefined KPIs will not be relevant for all organizations due to the varying needs of them. Therefore, software vendors spend significant efforts on offering relevant KPIs. That relevance determination process is time-consuming and costly. We show that the relevance of KPIs may be tied to the specific properties of organizations, e.g., domain and size. In this context, we present our novel approach for the automated prediction of which KPIs are relevant for organizations. We implemented our approach and evaluated its prediction quality in an industrial setting.

Original languageEnglish
Title of host publicationBusiness Information Systems
Subtitle of host publication22nd International Conference, BIS 2019, Seville, Spain, June 26–28, 2019, Proceedings
EditorsWitold Abramowicz, Rafael Corchuelo
PublisherSpringer Verlag
Number of pages17
ISBN (Electronic)9783030204853
ISBN (Print)9783030204846
Publication statusPublished - 2019
Event22nd International Conference on Business Information Systems, BIS 2019 - Seville, Spain
Duration: 26 Jun 201928 Jun 2019

Publication series

NameLecture Notes in Business Information Processing
ISSN (Print)1865-1348
ISSN (Electronic)1865-1356


Conference22nd International Conference on Business Information Systems, BIS 2019


  • Key Performance Indicators
  • Prediction
  • Relevance

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