Behavioral Operations in Logistics

Research output: PhD ThesisPhD Thesis - Research external, graduation externalAcademic

Abstract

People play an essential role in almost all logistical processes, and have a substantial influence on logistical outcomes. However, in their actions and decisions people do not always behave perfectly rational. This can be problematic, especially as most processes and models do not take this potential irrationality into account. As a consequence, theoretical models are often less accurate than they could be and companies might be confronted with suboptimal outcomes. The field of behavioral operations aims to address this issue by departing from the assumption that all agents participating in operating systems or processes are fully rational in not only their decisions, but also in their actions. This dissertation focuses on addressing the latter aspect by investigating which behavioral factors and individual characteristics of people influence different outcomes in (intra)logistics, and to what extent. In five separate studies, we consider not only productivity as outcome measure, but also safety and quality. More specifically, we study the relation between these outcomes and behavioral factors such as regulatory focus, personality, safety-specific transformational leadership, and incentive systems. The results provide a strong illustration of the potential impact of behavioral factors in the (intra)logistical context, and can help managers to increase safety and productivity in their organizations.
Original languageEnglish
QualificationPhD
Supervisors/Advisors
  • De Koster, Rene, Supervisor, External person
  • Stam, Daan, Co-supervisor, External person
Award date18 Feb 2016
Place of PublicationRotterdam
Publisher
Print ISBNs978-90-5892-430-8
Electronic ISBNs978-90-5892-430-8
Publication statusPublished - 18 Feb 2016

Fingerprint

Logistics
Productivity
Managers
Behavioral operations
Safety
Factors
Industry
Irrationality
Incentive systems
Regulatory focus
Individual characteristics
Transformational leadership

Keywords

  • Behavioral Operations
  • Logistics
  • Warehousing

Cite this

de Vries, J. (2016). Behavioral Operations in Logistics. Rotterdam: Erasmus University Rotterdam.
de Vries, J.. / Behavioral Operations in Logistics. Rotterdam : Erasmus University Rotterdam, 2016. 190 p.
@phdthesis{9b8a0af61fa34c5e951e27f42a480eb9,
title = "Behavioral Operations in Logistics",
abstract = "People play an essential role in almost all logistical processes, and have a substantial influence on logistical outcomes. However, in their actions and decisions people do not always behave perfectly rational. This can be problematic, especially as most processes and models do not take this potential irrationality into account. As a consequence, theoretical models are often less accurate than they could be and companies might be confronted with suboptimal outcomes. The field of behavioral operations aims to address this issue by departing from the assumption that all agents participating in operating systems or processes are fully rational in not only their decisions, but also in their actions. This dissertation focuses on addressing the latter aspect by investigating which behavioral factors and individual characteristics of people influence different outcomes in (intra)logistics, and to what extent. In five separate studies, we consider not only productivity as outcome measure, but also safety and quality. More specifically, we study the relation between these outcomes and behavioral factors such as regulatory focus, personality, safety-specific transformational leadership, and incentive systems. The results provide a strong illustration of the potential impact of behavioral factors in the (intra)logistical context, and can help managers to increase safety and productivity in their organizations.",
keywords = "Behavioral Operations, Logistics, Warehousing",
author = "{de Vries}, J.",
year = "2016",
month = "2",
day = "18",
language = "English",
isbn = "978-90-5892-430-8",
publisher = "Erasmus University Rotterdam",

}

Behavioral Operations in Logistics. / de Vries, J.

Rotterdam : Erasmus University Rotterdam, 2016. 190 p.

Research output: PhD ThesisPhD Thesis - Research external, graduation externalAcademic

TY - THES

T1 - Behavioral Operations in Logistics

AU - de Vries, J.

PY - 2016/2/18

Y1 - 2016/2/18

N2 - People play an essential role in almost all logistical processes, and have a substantial influence on logistical outcomes. However, in their actions and decisions people do not always behave perfectly rational. This can be problematic, especially as most processes and models do not take this potential irrationality into account. As a consequence, theoretical models are often less accurate than they could be and companies might be confronted with suboptimal outcomes. The field of behavioral operations aims to address this issue by departing from the assumption that all agents participating in operating systems or processes are fully rational in not only their decisions, but also in their actions. This dissertation focuses on addressing the latter aspect by investigating which behavioral factors and individual characteristics of people influence different outcomes in (intra)logistics, and to what extent. In five separate studies, we consider not only productivity as outcome measure, but also safety and quality. More specifically, we study the relation between these outcomes and behavioral factors such as regulatory focus, personality, safety-specific transformational leadership, and incentive systems. The results provide a strong illustration of the potential impact of behavioral factors in the (intra)logistical context, and can help managers to increase safety and productivity in their organizations.

AB - People play an essential role in almost all logistical processes, and have a substantial influence on logistical outcomes. However, in their actions and decisions people do not always behave perfectly rational. This can be problematic, especially as most processes and models do not take this potential irrationality into account. As a consequence, theoretical models are often less accurate than they could be and companies might be confronted with suboptimal outcomes. The field of behavioral operations aims to address this issue by departing from the assumption that all agents participating in operating systems or processes are fully rational in not only their decisions, but also in their actions. This dissertation focuses on addressing the latter aspect by investigating which behavioral factors and individual characteristics of people influence different outcomes in (intra)logistics, and to what extent. In five separate studies, we consider not only productivity as outcome measure, but also safety and quality. More specifically, we study the relation between these outcomes and behavioral factors such as regulatory focus, personality, safety-specific transformational leadership, and incentive systems. The results provide a strong illustration of the potential impact of behavioral factors in the (intra)logistical context, and can help managers to increase safety and productivity in their organizations.

KW - Behavioral Operations

KW - Logistics

KW - Warehousing

M3 - PhD Thesis - Research external, graduation external

SN - 978-90-5892-430-8

PB - Erasmus University Rotterdam

CY - Rotterdam

ER -

de Vries J. Behavioral Operations in Logistics. Rotterdam: Erasmus University Rotterdam, 2016. 190 p.