@inproceedings{3356f85484df431199f16d1e6cab01f1,
title = "Better AI with Designed Friction: Theories, Applications and Research Agenda",
abstract = "The design of AI systems prioritises frictionless interaction, often at the cost of human judgement and accountability. This contribution discusses designed friction—deliberate inefficiencies designed to foster engagement, critical reasoning, and user agency. Drawing from friction-in-design and responsible AI, we explore key mechanisms such as cognitive forcing functions, seamful design, and programmed inefficiencies. We propose a research agenda for Hybrid Human-AI systems that balance usability and trust through frictional AI, aiming to provide a stepping stone for the future development of a dedicated research community.",
author = "Chiara Natali and Mohammad Naiseh and Federico Cabitza and Brett Frischmann",
year = "2025",
month = sep,
day = "22",
doi = "10.3233/FAIA250680",
language = "English",
series = "Frontiers in Artificial Intelligence and Applications",
publisher = "IOS Press BV",
pages = "518--521",
editor = "Dino Pedreschi and Michela Milano and Ilaria Tiddi and Stuart Russell and Chiara Boldrini and Luca Pappalardo and Andrea Passerini and Shenghui Wang",
booktitle = "HHAI 2025 - Proceedings of the 4th International Conference on Hybrid Human-Artificial Intelligence",
note = "4th International Conference on Hybrid Human-Artificial Intelligence, HHAI 2025 ; Conference date: 09-06-2025 Through 13-06-2025",
}