Capacity planning in healthcare: finding solutions for healthy planning in nursing home care

Dennis Moeke; Rene Bekker

doi:10.1007/978-3-030-59467-1_8

Capacity planning in healthcare: finding solutions for healthy planning in nursing home care

Dennis Moeke, Rene Bekker

Mathematics

Research output: Chapter in Book / Report / Conference proceeding › Chapter › Academic › peer-review

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Abstract

Matching supply and demand in nursing home practice is not straightforward, as it always takes place within a ‘client—care worker—organizational’ triangle. This chapter illustrates how data-driven capacity planning can support nursing homes in their search for ways to further increase their efficiency while maintaining an appropriate quality level of care. This is done using a framework based on a four-step approach adopted from workforce management in call centres. In addition, it is also shown that data-driven capacity planning allows for a more evenly spread workload for the care workers.

Original language	English
Title of host publication	Integrating organization of health services, worker wellbeing and quality of care
Subtitle of host publication	Towards healthy healthcare
Editors	Lise Tevik Løvseth, Annet H. de Lange
Publisher	Springer
Pages	171-195
Number of pages	25
ISBN (Electronic)	9783030594671
ISBN (Print)	9783030594664, 9783030594695
DOIs	https://doi.org/10.1007/978-3-030-59467-1_8
Publication status	Published - 2020

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10.1007/978-3-030-59467-1_8

Moeke-Bekker2020_Chapter_CapacityPlanningInHealthcareFindingSolutionsForHealthyPlanningFinal published version, 1.55 MBLicence: Article 25fa Dutch Copyright Act

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Capacity planning in healthcare: finding solutions for healthy planning in nursing home care. / Moeke, Dennis; Bekker, Rene.
Integrating organization of health services, worker wellbeing and quality of care: Towards healthy healthcare. ed. / Lise Tevik Løvseth; Annet H. de Lange. Springer, 2020. p. 171-195.

Research output: Chapter in Book / Report / Conference proceeding › Chapter › Academic › peer-review

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Capacity planning in healthcare: finding solutions for healthy planning in nursing home care

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