Abstract
This explorative study examines the role of organisational culture in organising
citizen engagement in local governments. The study is based on 29
semi-structured interviews with council members, board members and
civil servants and the organisational cultural assessment instrument (OCAI)
culture questionnaire in three Dutch municipalities. Although the role of
culture in citizen engagement is still under-exposed, our empirical evidence
suggests its role. The results indicate that the prevailing organisational culture
of the bureaucracy somehow reflects in the municipality’s organisation
of citizen engagement. The article concludes that local governments need
to be aware of this to create an environment that supports meaningful citizen
engagement.
citizen engagement in local governments. The study is based on 29
semi-structured interviews with council members, board members and
civil servants and the organisational cultural assessment instrument (OCAI)
culture questionnaire in three Dutch municipalities. Although the role of
culture in citizen engagement is still under-exposed, our empirical evidence
suggests its role. The results indicate that the prevailing organisational culture
of the bureaucracy somehow reflects in the municipality’s organisation
of citizen engagement. The article concludes that local governments need
to be aware of this to create an environment that supports meaningful citizen
engagement.
| Original language | English |
|---|---|
| Pages (from-to) | 158-177 |
| Number of pages | 20 |
| Journal | Administratio Publica |
| Volume | 28 |
| Issue number | 1 |
| Publication status | Published - Mar 2020 |