Communication barriers in the decision-making process: System Language and System Thinking

S. Schinagl, R. Paans

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

Abstract

A major problem in the decision-making process is poor communication regarding threats and risks between information security experts and decision makers. By their nature, experts have a strong interest in operational details and limited insight into the purpose of the organization as they may not fully understand the mission and business. They are overusing System Language and System Thinking. This means they will fail making themselves fully understood by the decision makers, who are therefore not able to make carefully considered riskbased decisions. This paper describes the theory behind the underlying communication problem between information security experts and decision makers and the use of System Language and System Thinking. We questioned 63 participants, observed and analyzed their opinions, and discussed the results. This has led to Lessons Learned for developing a curriculum on Information Security and Privacy Protection (IS&PP) and defining areas for further research.
LanguageEnglish
Title of host publicationHawaii International Conference on System Sciences (HICSS)
PublisherHawaii International Conference on System Sciences.
Publication statusPublished - 5 Jan 2017

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Systems thinking
Decision maker
Decision-making process
Language
Communication
Information security
Information privacy
Threat
Curriculum

Cite this

Schinagl, S., & Paans, R. (2017). Communication barriers in the decision-making process: System Language and System Thinking. In Hawaii International Conference on System Sciences (HICSS) Hawaii International Conference on System Sciences..
Schinagl, S. ; Paans, R. / Communication barriers in the decision-making process : System Language and System Thinking. Hawaii International Conference on System Sciences (HICSS). Hawaii International Conference on System Sciences., 2017.
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Schinagl, S & Paans, R 2017, Communication barriers in the decision-making process: System Language and System Thinking. in Hawaii International Conference on System Sciences (HICSS). Hawaii International Conference on System Sciences.

Communication barriers in the decision-making process : System Language and System Thinking. / Schinagl, S.; Paans, R.

Hawaii International Conference on System Sciences (HICSS). Hawaii International Conference on System Sciences., 2017.

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

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Schinagl S, Paans R. Communication barriers in the decision-making process: System Language and System Thinking. In Hawaii International Conference on System Sciences (HICSS). Hawaii International Conference on System Sciences. 2017