Abstract
Channels are a means through which people communicate in organizations. Communication channels are important because the core functions of organizations, such as processing information or making and communicating decisions, occur through communication channels. Theories of channel selection show that organizations can be improved if organizational members learn how and when to use the most appropriate channel. New information and communication technologies offer organizations more diverse options for channels of communication.
Original language | English |
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Title of host publication | The International Encyclopedia of Organizational Communication |
Editors | C. Scott, L. Lewis, J. Barker, J. Keyton, T. Kuhn, P. Turner |
Place of Publication | Chichester |
Publisher | Wiley Blackwell |
DOIs | |
Publication status | Published - 2016 |