Communication Channels

Research output: Chapter in Book / Report / Conference proceedingChapterAcademicpeer-review

Abstract

Channels are a means through which people communicate in organizations. Communication channels are important because the core functions of organizations, such as processing information or making and communicating decisions, occur through communication channels. Theories of channel selection show that organizations can be improved if organizational members learn how and when to use the most appropriate channel. New information and communication technologies offer organizations more diverse options for channels of communication.
Original languageEnglish
Title of host publicationThe International Encyclopedia of Organizational Communication
EditorsC. Scott, L. Lewis, J. Barker, J. Keyton, T. Kuhn, P. Turner
Place of PublicationChichester
PublisherWiley Blackwell
DOIs
Publication statusPublished - 2016

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