Complaints handling in hospitals: an empirical study of discrepancies between patients’ expectations and their experiences

E.M. van Sluijs, J. Legemaate, R.D. Friele

Research output: Contribution to Journal › Article › Academic › peer-review

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Original language	English
Pages (from-to)	199-199
Journal	BMC Health Services Research
Volume	2008
Issue number	8
DOIs	https://doi.org/10.1186/1472-6963-8-199
Publication status	Published - 2008

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