Complementors as Connectors: Managing Open Innovation in Digital Product Platforms

Research output: Contribution to JournalMeeting AbstractAcademic

Abstract

Through open, standardized interfaces, autonomous third parties can develop complementary products and services for digital product platforms, but, at the same time, these third parties also establish connections that span multiple platforms - beyond the control of the platform owner. This paper sheds light on how platform owners can manage these connections on a technical and organizational level. Through an in-depth field study of the Philips Hue connected lighting platform ecosystem we find that complementors create an increasingly complex web of connections by adding to the platform, bridging platforms, and embedding in other platforms. We show that in the resulting ecology of platforms, platform owners cannot rely only on arms length relationships; partnerships involving more intensive interactions are needed for the type of complex connections.

Fingerprint

Ecology
Ecosystems
Innovation
Lighting

Keywords

  • complementors
  • platform ecosystems
  • home automation

Cite this

@article{fbcd968e54f740e0a6ccd2800d5b5711,
title = "Complementors as Connectors: Managing Open Innovation in Digital Product Platforms",
abstract = "Through open, standardized interfaces, autonomous third parties can develop complementary products and services for digital product platforms, but, at the same time, these third parties also establish connections that span multiple platforms - beyond the control of the platform owner. This paper sheds light on how platform owners can manage these connections on a technical and organizational level. Through an in-depth field study of the Philips Hue connected lighting platform ecosystem we find that complementors create an increasingly complex web of connections by adding to the platform, bridging platforms, and embedding in other platforms. We show that in the resulting ecology of platforms, platform owners cannot rely only on arms length relationships; partnerships involving more intensive interactions are needed for the type of complex connections.",
keywords = "complementors, platform ecosystems, home automation",
author = "Susan Hilbolling and Hans Berends and F. Deken and Philipp Tuertscher",
year = "2018",
month = "4",
day = "19",
language = "English",
journal = "Academy of Management Global Proceedings",
issn = "2638-4892",

}

TY - JOUR

T1 - Complementors as Connectors: Managing Open Innovation in Digital Product Platforms

AU - Hilbolling, Susan

AU - Berends, Hans

AU - Deken, F.

AU - Tuertscher, Philipp

PY - 2018/4/19

Y1 - 2018/4/19

N2 - Through open, standardized interfaces, autonomous third parties can develop complementary products and services for digital product platforms, but, at the same time, these third parties also establish connections that span multiple platforms - beyond the control of the platform owner. This paper sheds light on how platform owners can manage these connections on a technical and organizational level. Through an in-depth field study of the Philips Hue connected lighting platform ecosystem we find that complementors create an increasingly complex web of connections by adding to the platform, bridging platforms, and embedding in other platforms. We show that in the resulting ecology of platforms, platform owners cannot rely only on arms length relationships; partnerships involving more intensive interactions are needed for the type of complex connections.

AB - Through open, standardized interfaces, autonomous third parties can develop complementary products and services for digital product platforms, but, at the same time, these third parties also establish connections that span multiple platforms - beyond the control of the platform owner. This paper sheds light on how platform owners can manage these connections on a technical and organizational level. Through an in-depth field study of the Philips Hue connected lighting platform ecosystem we find that complementors create an increasingly complex web of connections by adding to the platform, bridging platforms, and embedding in other platforms. We show that in the resulting ecology of platforms, platform owners cannot rely only on arms length relationships; partnerships involving more intensive interactions are needed for the type of complex connections.

KW - complementors

KW - platform ecosystems

KW - home automation

M3 - Meeting Abstract

JO - Academy of Management Global Proceedings

T2 - Academy of Management Global Proceedings

JF - Academy of Management Global Proceedings

SN - 2638-4892

ER -