Original language | English |
---|---|
Pages (from-to) | 107-123 |
Journal | Journal of Service Research |
Volume | 11 |
Issue number | 2 |
DOIs | |
Publication status | Published - 2008 |
Consequences of Forcing Consumers to Use Technology-Based Self-Service
M.J. Reinders, P.A. Dabholkar, R.T. Frambach
Research output: Contribution to Journal › Article › Academic › peer-review