Consequences of Forcing Consumers to Use Technology-Based Self-Service

M.J. Reinders, P.A. Dabholkar, R.T. Frambach

Research output: Contribution to JournalArticleAcademicpeer-review

Original languageEnglish
Pages (from-to)107-123
JournalJournal of Service Research
Volume11
Issue number2
DOIs
Publication statusPublished - 2008

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