Consequences of Forcing Consumers to Use Technology-Based Self-Service

M.J. Reinders, P.A. Dabholkar, R.T. Frambach

Research output: Contribution to JournalArticleAcademicpeer-review

Original languageEnglish
Pages (from-to)107-123
JournalJournal of Service Research
Volume11
Issue number2
DOIs
Publication statusPublished - 2008

Cite this

Reinders, M.J. ; Dabholkar, P.A. ; Frambach, R.T. / Consequences of Forcing Consumers to Use Technology-Based Self-Service. In: Journal of Service Research. 2008 ; Vol. 11, No. 2. pp. 107-123.
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Consequences of Forcing Consumers to Use Technology-Based Self-Service. / Reinders, M.J.; Dabholkar, P.A.; Frambach, R.T.

In: Journal of Service Research, Vol. 11, No. 2, 2008, p. 107-123.

Research output: Contribution to JournalArticleAcademicpeer-review

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