Consequences of Forcing Consumers to Use Technology-Based Self-Service

M.J. Reinders, P.A. Dabholkar, R.T. Frambach

Research output: Contribution to Journal › Article › Academic › peer-review

Access to Document

@article{7c4d6c7d2af54544990c7a567e950a50,

title = "Consequences of Forcing Consumers to Use Technology-Based Self-Service",

author = "M.J. Reinders and P.A. Dabholkar and R.T. Frambach",

year = "2008",

doi = "10.1177/1094670508324297",

language = "English",

volume = "11",

pages = "107--123",

journal = "Journal of Service Research",

issn = "1094-6705",

publisher = "SAGE Publications Inc.",

number = "2",

}

TY - JOUR

T1 - Consequences of Forcing Consumers to Use Technology-Based Self-Service

AU - Reinders, M.J.

AU - Dabholkar, P.A.

AU - Frambach, R.T.

PY - 2008

Y1 - 2008

UR - https://www.scopus.com/pages/publications/54049091134

UR - https://www.scopus.com/inward/citedby.url?scp=54049091134&partnerID=8YFLogxK

U2 - 10.1177/1094670508324297

DO - 10.1177/1094670508324297

M3 - Article

SN - 1094-6705

VL - 11

SP - 107

EP - 123

JO - Journal of Service Research

JF - Journal of Service Research

IS - 2

ER -