| Original language | English |
|---|---|
| Title of host publication | The SAGE Encyclopedia of Quality and the Service Economy |
| Editors | S.M. Dahlgaard-Park |
| Place of Publication | Thousand Oaks |
| Publisher | Sage |
| Pages | 92-95 |
| ISBN (Print) | 9781452256726 |
| DOIs | |
| Publication status | Published - 2015 |
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