Cost-aware business process management: A research Agenda

Moe Thandar Wynn, Jochen De Weerdt, Arthur ter Hofstede, Wil M P Van Der Aalst, Hajo A. Reijers, Michael Adams, Chun Ouyang, Michael Rosemann, Wei Zhe Low

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

Abstract

Organisations are constantly seeking cost-effective improvements for their business processes. Business process management (BPM) provides organisations with a range of methods, techniques and tools for analysing, managing, and optimising their business operations. However, BPM initiatives within organisations tend to focus on investigating time and resource utilisation inefficiencies, rather than directly on cost inefficiencies. As a result, high-level cost-based managerial decisions are still being made separately from process related decisions. This position paper describes a research agenda that envisages a holistic approach to managing the cost of business operations in a structured manner, by making an explicit link between cost and processes in all phases of the business process management life cycle. We discuss a number of research challenges that need to be addressed in order to realise such an approach as well as findings from some of the initial research outcomes. It is envisioned that the research outcomes will enable organisations to make operational and strategic decisions with confidence based on accurate and real-time cost information about their operations.

Original languageEnglish
Title of host publicationProceedings of the 24th Australasian Conference on Information Systems
PublisherRMIT University
ISBN (Electronic)9780992449506
Publication statusPublished - 2013
Externally publishedYes
Event24th Australasian Conference on Information Systems, ACIS2013 - Melbourne, Australia
Duration: 4 Dec 20136 Dec 2013

Conference

Conference24th Australasian Conference on Information Systems, ACIS2013
CountryAustralia
CityMelbourne
Period4/12/136/12/13

Keywords

  • Cost-aware business process management
  • Cost-aware process design
  • Cost-informed process execution
  • Costinformed process improvement
  • Log-based cost analysis
  • Research agenda-Position paper

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