Creating human-machine synergy in negotiation support systems: Towards the pocket negotiator

Koen V. Hindriks, Catholijn M. Jonker

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

Abstract

Negotiation is a complex emotional decision-making process aiming to reach an agreement to exchange goods or services. Although a daily activity, few people are effective negotiators. Existing support systems make a significant improvement if the negotiation space is well-understood, because computers can better cope with the computational complexity. However, the negotiation space can only be properly developed if the human parties jointly explore their interests. The inherent semantic problem and the emotional issues involved make that negotiation cannot be handled by artificial intelligence alone, and a human-machine collaborative system is required. This interest paper presents research goals, ideas, challenges and an approach towards creating the next generation of negotiation support systems.

Original languageEnglish
Title of host publicationHUCOM 2008 - 1st International Working Conference on Human Factors and Computational Models in Negotiation
Pages47-54
Number of pages8
DOIs
Publication statusPublished - 1 Dec 2008
Externally publishedYes
EventInternational Working Conference on Human Factors and Computational Models in Negotiation, HUCOM 2008 - Delft, Netherlands
Duration: 8 Dec 20099 Dec 2009

Conference

ConferenceInternational Working Conference on Human Factors and Computational Models in Negotiation, HUCOM 2008
CountryNetherlands
CityDelft
Period8/12/099/12/09

Keywords

  • Artificial intelligence
  • Human computer interaction
  • Negotiation
  • Situated cognitive engineering

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