Creating human-machine synergy in negotiation support systems: Towards the pocket negotiator

Koen V. Hindriks; Catholijn M. Jonker

doi:10.1145/1609170.1609176

Creating human-machine synergy in negotiation support systems: Towards the pocket negotiator

Research output: Chapter in Book / Report / Conference proceeding › Conference contribution › Academic › peer-review

Abstract

Negotiation is a complex emotional decision-making process aiming to reach an agreement to exchange goods or services. Although a daily activity, few people are effective negotiators. Existing support systems make a significant improvement if the negotiation space is well-understood, because computers can better cope with the computational complexity. However, the negotiation space can only be properly developed if the human parties jointly explore their interests. The inherent semantic problem and the emotional issues involved make that negotiation cannot be handled by artificial intelligence alone, and a human-machine collaborative system is required. This interest paper presents research goals, ideas, challenges and an approach towards creating the next generation of negotiation support systems.

Original language	English
Title of host publication	HUCOM 2008 - 1st International Working Conference on Human Factors and Computational Models in Negotiation
Pages	47-54
Number of pages	8
DOIs	https://doi.org/10.1145/1609170.1609176
Publication status	Published - 1 Dec 2008
Externally published	Yes
Event	International Working Conference on Human Factors and Computational Models in Negotiation, HUCOM 2008 - Delft, Netherlands Duration: 8 Dec 2009 → 9 Dec 2009

Conference

Conference	International Working Conference on Human Factors and Computational Models in Negotiation, HUCOM 2008
Country/Territory	Netherlands
City	Delft
Period	8/12/09 → 9/12/09

Keywords

Artificial intelligence
Human computer interaction
Negotiation
Situated cognitive engineering

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10.1145/1609170.1609176

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title = "Creating human-machine synergy in negotiation support systems: Towards the pocket negotiator",

abstract = "Negotiation is a complex emotional decision-making process aiming to reach an agreement to exchange goods or services. Although a daily activity, few people are effective negotiators. Existing support systems make a significant improvement if the negotiation space is well-understood, because computers can better cope with the computational complexity. However, the negotiation space can only be properly developed if the human parties jointly explore their interests. The inherent semantic problem and the emotional issues involved make that negotiation cannot be handled by artificial intelligence alone, and a human-machine collaborative system is required. This interest paper presents research goals, ideas, challenges and an approach towards creating the next generation of negotiation support systems.",

keywords = "Artificial intelligence, Human computer interaction, Negotiation, Situated cognitive engineering",

author = "Hindriks, {Koen V.} and Jonker, {Catholijn M.}",

year = "2008",

month = dec,

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doi = "10.1145/1609170.1609176",

language = "English",

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booktitle = "HUCOM 2008 - 1st International Working Conference on Human Factors and Computational Models in Negotiation",

note = "International Working Conference on Human Factors and Computational Models in Negotiation, HUCOM 2008 ; Conference date: 08-12-2009 Through 09-12-2009",

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Hindriks, KV & Jonker, CM 2008, Creating human-machine synergy in negotiation support systems: Towards the pocket negotiator. in HUCOM 2008 - 1st International Working Conference on Human Factors and Computational Models in Negotiation. pp. 47-54, International Working Conference on Human Factors and Computational Models in Negotiation, HUCOM 2008, Delft, Netherlands, 8/12/09. https://doi.org/10.1145/1609170.1609176

Creating human-machine synergy in negotiation support systems: Towards the pocket negotiator. / Hindriks, Koen V.; Jonker, Catholijn M.
HUCOM 2008 - 1st International Working Conference on Human Factors and Computational Models in Negotiation. 2008. p. 47-54.

Research output: Chapter in Book / Report / Conference proceeding › Conference contribution › Academic › peer-review

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N2 - Negotiation is a complex emotional decision-making process aiming to reach an agreement to exchange goods or services. Although a daily activity, few people are effective negotiators. Existing support systems make a significant improvement if the negotiation space is well-understood, because computers can better cope with the computational complexity. However, the negotiation space can only be properly developed if the human parties jointly explore their interests. The inherent semantic problem and the emotional issues involved make that negotiation cannot be handled by artificial intelligence alone, and a human-machine collaborative system is required. This interest paper presents research goals, ideas, challenges and an approach towards creating the next generation of negotiation support systems.

AB - Negotiation is a complex emotional decision-making process aiming to reach an agreement to exchange goods or services. Although a daily activity, few people are effective negotiators. Existing support systems make a significant improvement if the negotiation space is well-understood, because computers can better cope with the computational complexity. However, the negotiation space can only be properly developed if the human parties jointly explore their interests. The inherent semantic problem and the emotional issues involved make that negotiation cannot be handled by artificial intelligence alone, and a human-machine collaborative system is required. This interest paper presents research goals, ideas, challenges and an approach towards creating the next generation of negotiation support systems.

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KW - Human computer interaction

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KW - Situated cognitive engineering

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BT - HUCOM 2008 - 1st International Working Conference on Human Factors and Computational Models in Negotiation

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Creating human-machine synergy in negotiation support systems: Towards the pocket negotiator

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