TY - GEN
T1 - Design guidelines for negotiation support systems
T2 - ECCE 2009 - European Conference on Cognitive Ergonomics: Designing beyond the Product - Understanding Activity and User Experience in Ubiquitous Environments
AU - Pommeranz, Alina
AU - Brinkman, Willem-Paul
AU - Wiggers, Pascal
AU - Broekens, Joost
AU - Jonker, Catholijn M.
PY - 2009
Y1 - 2009
N2 - Negotiation support systems (NSS) can enhance humans' performance in negotiations. Much research in this area focuses on finding optimal bids. However, there is little research on human factors in technological negotiation support. We believe an in-depth analysis of the task involving experts and users is needed to build a new generation of NSS focusing on man-machine collaboration. We describe a scenario-based approach to gathering requirements for such a system. We wrote five scenarios containing part of the envisioned functionality in the most important use situations, e.g. face-to-face negotiation, on the phone, collaborative or mobile preparation. We used claims analysis to clarify our design decisions. To evaluate our claims we organized focus groups including six general and six job negotiation experts. The filmed scenarios were used together with two claims each to guide the discussion. Based on the data analysis we constructed 12 design guidelines for NSS. Copyright 2009 ACM.
AB - Negotiation support systems (NSS) can enhance humans' performance in negotiations. Much research in this area focuses on finding optimal bids. However, there is little research on human factors in technological negotiation support. We believe an in-depth analysis of the task involving experts and users is needed to build a new generation of NSS focusing on man-machine collaboration. We describe a scenario-based approach to gathering requirements for such a system. We wrote five scenarios containing part of the envisioned functionality in the most important use situations, e.g. face-to-face negotiation, on the phone, collaborative or mobile preparation. We used claims analysis to clarify our design decisions. To evaluate our claims we organized focus groups including six general and six job negotiation experts. The filmed scenarios were used together with two claims each to guide the discussion. Based on the data analysis we constructed 12 design guidelines for NSS. Copyright 2009 ACM.
UR - https://www.scopus.com/pages/publications/72049115755
UR - https://www.scopus.com/pages/publications/72049115755#tab=citedBy
M3 - Conference contribution
T3 - VTT Symposium (Valtion Teknillinen Tutkimuskeskus)
SP - 323
EP - 330
BT - ECCE 2009 - European Conference on Cognitive Ergonomics: Designing beyond the Product - Understanding Activity and User Experience in Ubiquitous Environments
Y2 - 30 September 2009 through 2 October 2009
ER -