Diagnosing total quality management - part 1

B.A.G. Bossink; J.F.B. Gieskes; T.N.M. Pas

doi:10.1080/09544129200000030

Diagnosing total quality management - part 1

B.A.G. Bossink
, J.F.B. Gieskes
, T.N.M. Pas

Management and Organisation

Research output: Contribution to Journal › Article › Academic

Abstract

From extensive literature research a total quality management (TQM) model is developed. This model describes the basic elements of the concept of TQM. It also provides the way in which the basic elements can be made operational in practice. Based on this model a quality-diagnostical instrument is developed to establish the actual TQM-situation in an organization. The instrument has been tested in two cases in an existing company and the results look promising for purposes of using the instrument in the process of realizing TQM and 'measuring' and stimulating continuous quality improvement. © 1992, Taylor & Francis Group, LLC. All rights reserved.

Original language	English
Pages (from-to)	223-231
Number of pages	9
Journal	Total Quality Management
Volume	3
Issue number	3
DOIs	https://doi.org/10.1080/09544129200000030
Publication status	Published - 1992

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abstract = "From extensive literature research a total quality management (TQM) model is developed. This model describes the basic elements of the concept of TQM. It also provides the way in which the basic elements can be made operational in practice. Based on this model a quality-diagnostical instrument is developed to establish the actual TQM-situation in an organization. The instrument has been tested in two cases in an existing company and the results look promising for purposes of using the instrument in the process of realizing TQM and 'measuring' and stimulating continuous quality improvement. {\textcopyright} 1992, Taylor \& Francis Group, LLC. All rights reserved.",

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AB - From extensive literature research a total quality management (TQM) model is developed. This model describes the basic elements of the concept of TQM. It also provides the way in which the basic elements can be made operational in practice. Based on this model a quality-diagnostical instrument is developed to establish the actual TQM-situation in an organization. The instrument has been tested in two cases in an existing company and the results look promising for purposes of using the instrument in the process of realizing TQM and 'measuring' and stimulating continuous quality improvement. © 1992, Taylor & Francis Group, LLC. All rights reserved.

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DO - 10.1080/09544129200000030

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JO - Total Quality Management

JF - Total Quality Management

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ER -

Diagnosing total quality management - part 1

Abstract

UN SDGs

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