Diagnosing total quality management - part 2

B.A.G. Bossink; J.F.B. Gieskes; T.N.M. Pas

doi:10.1080/09544129300000002

Diagnosing total quality management - part 2

B.A.G. Bossink, J.F.B. Gieskes, T.N.M. Pas

Management and Organisation

Research output: Contribution to Journal › Article › Academic

Abstract

From extensive literature research a total quality management (TQM) model is developed. This model describes the basic elements of the concept of TQM. It also provides a way in which the basic elements can be made operational in practice. Based on this model a quality diagnostic instrument is developed to establish the actual TQM situation in an organization. The instrument has been tested in two cases in an existing company and the results look promising for purposes of using the instrument in the process ofrealizing TQM and 'measuring' and stimulating continuous quality improvement. © 1993 Taylor & Francis Group, LLC. All rights reserved.

Original language	English
Pages (from-to)	5-12
Number of pages	8
Journal	Total Quality Management
Volume	4
Issue number	1
DOIs	https://doi.org/10.1080/09544129300000002
Publication status	Published - 1993

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1080/09544129300000002

Persistent URL (handle)

Persistent link

Cite this

@article{8ff468a3eeee4ccd81be186a9af07e51,

title = "Diagnosing total quality management - part 2",

abstract = "From extensive literature research a total quality management (TQM) model is developed. This model describes the basic elements of the concept of TQM. It also provides a way in which the basic elements can be made operational in practice. Based on this model a quality diagnostic instrument is developed to establish the actual TQM situation in an organization. The instrument has been tested in two cases in an existing company and the results look promising for purposes of using the instrument in the process ofrealizing TQM and 'measuring' and stimulating continuous quality improvement. {\textcopyright} 1993 Taylor & Francis Group, LLC. All rights reserved.",

author = "B.A.G. Bossink and J.F.B. Gieskes and T.N.M. Pas",

year = "1993",

doi = "10.1080/09544129300000002",

language = "English",

volume = "4",

pages = "5--12",

journal = "Total Quality Management",

issn = "0954-4127",

publisher = "Routledge, Taylor & Francis Group",

number = "1",

}

TY - JOUR

T1 - Diagnosing total quality management - part 2

AU - Bossink, B.A.G.

AU - Gieskes, J.F.B.

AU - Pas, T.N.M.

PY - 1993

Y1 - 1993

N2 - From extensive literature research a total quality management (TQM) model is developed. This model describes the basic elements of the concept of TQM. It also provides a way in which the basic elements can be made operational in practice. Based on this model a quality diagnostic instrument is developed to establish the actual TQM situation in an organization. The instrument has been tested in two cases in an existing company and the results look promising for purposes of using the instrument in the process ofrealizing TQM and 'measuring' and stimulating continuous quality improvement. © 1993 Taylor & Francis Group, LLC. All rights reserved.

AB - From extensive literature research a total quality management (TQM) model is developed. This model describes the basic elements of the concept of TQM. It also provides a way in which the basic elements can be made operational in practice. Based on this model a quality diagnostic instrument is developed to establish the actual TQM situation in an organization. The instrument has been tested in two cases in an existing company and the results look promising for purposes of using the instrument in the process ofrealizing TQM and 'measuring' and stimulating continuous quality improvement. © 1993 Taylor & Francis Group, LLC. All rights reserved.

U2 - 10.1080/09544129300000002

DO - 10.1080/09544129300000002

M3 - Article

SN - 0954-4127

VL - 4

SP - 5

EP - 12

JO - Total Quality Management

JF - Total Quality Management

IS - 1

ER -

Diagnosing total quality management - part 2

Abstract

UN SDGs

Access to Document

Persistent URL (handle)

Fingerprint

Cite this