TY - GEN
T1 - Discovering requirements of behaviour change software systems from negative user experience
AU - Condori-Fernandez, Nelly
AU - Bolos, Alejandro Catala
AU - Lago, Patricia
PY - 2018
Y1 - 2018
N2 - Behavior Change Software systems (BCSSs) have shown promising outcomes in terms of promoting healthy behaviors. However, a negative User Experience (UX) can be induced by BCSS if designers do not have clear understanding of the requirements that factually help in changing the user behavior that achieves a sustainability goal. In order to get insights into how to discover such sustainability requirements, we propose a discovery approach, whose emphasis is placed on negative UX assessed through attitudes and behaviors expressed by users due to the lack of fulfillment of actual user needs. The approach is tested on existing software systems designed for preventing or reducing Repetitive Strain Injury as a particular category of BCSS. Twelve requirements that contribute to social sustainability were discovered.
AB - Behavior Change Software systems (BCSSs) have shown promising outcomes in terms of promoting healthy behaviors. However, a negative User Experience (UX) can be induced by BCSS if designers do not have clear understanding of the requirements that factually help in changing the user behavior that achieves a sustainability goal. In order to get insights into how to discover such sustainability requirements, we propose a discovery approach, whose emphasis is placed on negative UX assessed through attitudes and behaviors expressed by users due to the lack of fulfillment of actual user needs. The approach is tested on existing software systems designed for preventing or reducing Repetitive Strain Injury as a particular category of BCSS. Twelve requirements that contribute to social sustainability were discovered.
KW - Requirements discovery
KW - Social sustainability requirements
KW - User needs
KW - UX assessment
UR - https://www.scopus.com/pages/publications/85049675188
UR - https://www.scopus.com/pages/publications/85049675188#tab=citedBy
U2 - 10.1145/3183440.3195072
DO - 10.1145/3183440.3195072
M3 - Conference contribution
AN - SCOPUS:85049675188
T3 - Proceedings - International Conference on Software Engineering
SP - 222
EP - 223
BT - ICSE '18
PB - ACM, IEEE Computer Society
T2 - 40th ACM/IEEE International Conference on Software Engineering, ICSE 2018
Y2 - 27 May 2018 through 3 June 2018
ER -