Dynamic Cluster-based Service Bundling: A value-oriented framework

I.S. Razo Zapata, J. Gordijn, P.G.M. De Leenheer, J.M. Akkermans

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

Abstract

In this paper we present a framework for dynamic service bundling, which focuses on the exchange of valuable outcomes between customers and service suppliers. The approach is based on three components: A customer, a broker and a pool of suppliers. The broker is in charge of matching the customer and supplier perspectives and performing a cluster-based bundling process. The applicability of our approach is proven by means of a case study in the educational service industry. © 2011 IEEE.
Original languageEnglish
Title of host publicationCommerce and Enterprise Computing (CEC), 2011 IEEE 13th Conference on
Editors Birgit Hofreiter, Eric Dubois, Kwei-Jay Lin
Place of PublicationLuxembourg
PublisherIEEE Computer Society
Pages96-103
ISBN (Print)9781457715426
DOIs
Publication statusPublished - 2011
EventCommerce and Enterprise Computing - Luxembourg
Duration: 5 Sep 20117 Sep 2011

Conference

ConferenceCommerce and Enterprise Computing
Period5/09/117/09/11

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Suppliers
Bundling
Broker
Service industries
Education
Charge

Cite this

Razo Zapata, I. S., Gordijn, J., De Leenheer, P. G. M., & Akkermans, J. M. (2011). Dynamic Cluster-based Service Bundling: A value-oriented framework. In Birgit Hofreiter, Eric Dubois, & Kwei-Jay Lin (Eds.), Commerce and Enterprise Computing (CEC), 2011 IEEE 13th Conference on (pp. 96-103). Luxembourg: IEEE Computer Society. https://doi.org/10.1109/CEC.2011.20
Razo Zapata, I.S. ; Gordijn, J. ; De Leenheer, P.G.M. ; Akkermans, J.M. / Dynamic Cluster-based Service Bundling: A value-oriented framework. Commerce and Enterprise Computing (CEC), 2011 IEEE 13th Conference on. editor / Birgit Hofreiter ; Eric Dubois ; Kwei-Jay Lin. Luxembourg : IEEE Computer Society, 2011. pp. 96-103
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Razo Zapata, IS, Gordijn, J, De Leenheer, PGM & Akkermans, JM 2011, Dynamic Cluster-based Service Bundling: A value-oriented framework. in Birgit Hofreiter, Eric Dubois & Kwei-Jay Lin (eds), Commerce and Enterprise Computing (CEC), 2011 IEEE 13th Conference on. IEEE Computer Society, Luxembourg, pp. 96-103, Commerce and Enterprise Computing, 5/09/11. https://doi.org/10.1109/CEC.2011.20

Dynamic Cluster-based Service Bundling: A value-oriented framework. / Razo Zapata, I.S.; Gordijn, J.; De Leenheer, P.G.M.; Akkermans, J.M.

Commerce and Enterprise Computing (CEC), 2011 IEEE 13th Conference on. ed. / Birgit Hofreiter; Eric Dubois; Kwei-Jay Lin. Luxembourg : IEEE Computer Society, 2011. p. 96-103.

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

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Razo Zapata IS, Gordijn J, De Leenheer PGM, Akkermans JM. Dynamic Cluster-based Service Bundling: A value-oriented framework. In Birgit Hofreiter, Eric Dubois, Kwei-Jay Lin, editors, Commerce and Enterprise Computing (CEC), 2011 IEEE 13th Conference on. Luxembourg: IEEE Computer Society. 2011. p. 96-103 https://doi.org/10.1109/CEC.2011.20