Dynamic Cluster-based Service Bundling: A value-oriented framework

I.S. Razo Zapata; J. Gordijn; P.G.M. De Leenheer; J.M. Akkermans

doi:10.1109/CEC.2011.20

Dynamic Cluster-based Service Bundling: A value-oriented framework

I.S. Razo Zapata, J. Gordijn, P.G.M. De Leenheer, J.M. Akkermans

Research output: Chapter in Book / Report / Conference proceeding › Conference contribution › Academic › peer-review

Abstract

In this paper we present a framework for dynamic service bundling, which focuses on the exchange of valuable outcomes between customers and service suppliers. The approach is based on three components: A customer, a broker and a pool of suppliers. The broker is in charge of matching the customer and supplier perspectives and performing a cluster-based bundling process. The applicability of our approach is proven by means of a case study in the educational service industry. © 2011 IEEE.

Original language	English
Title of host publication	Commerce and Enterprise Computing (CEC), 2011 IEEE 13th Conference on
Editors	Birgit Hofreiter, Eric Dubois, Kwei-Jay Lin
Place of Publication	Luxembourg
Publisher	IEEE Computer Society
Pages	96-103
ISBN (Print)	9781457715426
DOIs	https://doi.org/10.1109/CEC.2011.20
Publication status	Published - 2011
Event	Commerce and Enterprise Computing - Luxembourg Duration: 5 Sept 2011 → 7 Sept 2011

Conference

Conference	Commerce and Enterprise Computing
Period	5/09/11 → 7/09/11

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10.1109/CEC.2011.20

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title = "Dynamic Cluster-based Service Bundling: A value-oriented framework",

abstract = "In this paper we present a framework for dynamic service bundling, which focuses on the exchange of valuable outcomes between customers and service suppliers. The approach is based on three components: A customer, a broker and a pool of suppliers. The broker is in charge of matching the customer and supplier perspectives and performing a cluster-based bundling process. The applicability of our approach is proven by means of a case study in the educational service industry. {\textcopyright} 2011 IEEE.",

author = "{Razo Zapata}, I.S. and J. Gordijn and {De Leenheer}, P.G.M. and J.M. Akkermans",

year = "2011",

doi = "10.1109/CEC.2011.20",

language = "English",

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pages = "96--103",

editor = "{Birgit Hofreiter} and {Eric Dubois} and {Kwei-Jay Lin}",

booktitle = "Commerce and Enterprise Computing (CEC), 2011 IEEE 13th Conference on",

publisher = "IEEE Computer Society",

note = "Commerce and Enterprise Computing ; Conference date: 05-09-2011 Through 07-09-2011",

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Razo Zapata, IS, Gordijn, J, De Leenheer, PGM & Akkermans, JM 2011, Dynamic Cluster-based Service Bundling: A value-oriented framework. in Birgit Hofreiter, Eric Dubois & Kwei-Jay Lin (eds), Commerce and Enterprise Computing (CEC), 2011 IEEE 13th Conference on. IEEE Computer Society, Luxembourg, pp. 96-103, Commerce and Enterprise Computing, 5/09/11. https://doi.org/10.1109/CEC.2011.20

Dynamic Cluster-based Service Bundling: A value-oriented framework. / Razo Zapata, I.S.; Gordijn, J.; De Leenheer, P.G.M. et al.
Commerce and Enterprise Computing (CEC), 2011 IEEE 13th Conference on. ed. / Birgit Hofreiter; Eric Dubois; Kwei-Jay Lin. Luxembourg: IEEE Computer Society, 2011. p. 96-103.

Research output: Chapter in Book / Report / Conference proceeding › Conference contribution › Academic › peer-review

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PY - 2011

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AB - In this paper we present a framework for dynamic service bundling, which focuses on the exchange of valuable outcomes between customers and service suppliers. The approach is based on three components: A customer, a broker and a pool of suppliers. The broker is in charge of matching the customer and supplier perspectives and performing a cluster-based bundling process. The applicability of our approach is proven by means of a case study in the educational service industry. © 2011 IEEE.

U2 - 10.1109/CEC.2011.20

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BT - Commerce and Enterprise Computing (CEC), 2011 IEEE 13th Conference on

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A2 - Eric Dubois, null

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PB - IEEE Computer Society

CY - Luxembourg

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Y2 - 5 September 2011 through 7 September 2011

ER -

Dynamic Cluster-based Service Bundling: A value-oriented framework

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