Abstract
Businesses increasingly offer their services electronically via the Web. Take for example an Internet Service Provider. An ISP offers a variety of services, including raw bandwidth, IP connectivity, and Domain Name resolution. Although in some cases a single service already satisfies a customer need, in many situations a customer need is so complex that a bundle of services is needed to satisfy the need, as with the ISP example. In principle, each service in a bundle can be provisioned by a different supplier. This paper proposes an ontology, e
Original language | English |
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Pages (from-to) | 195-229 |
Journal | Applied Ontology |
Volume | 8 |
Issue number | 4 |
DOIs | |
Publication status | Published - 2013 |