e3service: An ontology for needs-driven real-world service bundling in a multi-supplier setting

S. de Kinderen, P.G.M. De Leenheer, J. Gordijn, J.M. Akkermans, R.M. Droes, F.J.M. Meiland

Research output: Contribution to JournalArticleAcademicpeer-review

Abstract

Businesses increasingly offer their services electronically via the Web. Take for example an Internet Service Provider. An ISP offers a variety of services, including raw bandwidth, IP connectivity, and Domain Name resolution. Although in some cases a single service already satisfies a customer need, in many situations a customer need is so complex that a bundle of services is needed to satisfy the need, as with the ISP example. In principle, each service in a bundle can be provisioned by a different supplier. This paper proposes an ontology, e
Original languageEnglish
Pages (from-to)195-229
JournalApplied Ontology
Volume8
Issue number4
DOIs
Publication statusPublished - 2013

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