Effectiveness of net-centric support tools for traffic incident management: Results of a field experiment

John Steenbruggen*, Maarten Krieckaert, Piet Rietveld, Henk Scholten, Maarten van der Vlist

*Corresponding author for this work

Research output: Contribution to ConferencePaperAcademic

Abstract

In the last two decades traffic Incident Management (IM) has become an important tool to reduce and prevent congestion on the road network, especially in urban areas. IM involves the coordinated interactions of many public and private actors. To support their tasks in an effective way, information systems are becoming increasingly important. In particular, information and system quality and Situational Awareness (SA) have been identified as major hurdles for effective emergency response. This paper reports the results of an empirical analysis of the effectiveness of net-centric information systems to improve the cooperation between public and private IM organizations. A set of controlled experiments were conducted with 16 participants. Data on the responses of the participants were collected through questionnaires and observer notes. The analysis focused on: a comparison of the tools tested, in terms of the appreciation of information and system quality, a comparison of the communication and coordination of a test group and a control group of emergency workers; the value of SA in the performance of the decision-making process; and, how scenario complexity can affect the design principles of net-centric systems.

Original languageEnglish
Pages217-250
Number of pages34
DOIs
Publication statusPublished - 1 Jan 2013
Event8th International Conference on Geo-information for Disaster Management, Gi4DM 2012 - Enschede, Netherlands
Duration: 13 Dec 201214 Dec 2012

Conference

Conference8th International Conference on Geo-information for Disaster Management, Gi4DM 2012
CountryNetherlands
CityEnschede
Period13/12/1214/12/12

Keywords

  • Common operational picture
  • Net-centric information systems
  • Situational awareness
  • Traffic incident management

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