Empathy displays in Dutch chat counselling: Showcasing a microanalysis of online data

Wyke Stommel*, JMWJ Lamerichs

*Corresponding author for this work

Research output: Chapter in Book / Report / Conference proceedingChapterAcademicpeer-review

Abstract

Wyke Stommel Joyce Lamerichs With the advent of the internet and computer-mediated communication in the early 1990s people have turned to digital environments for health-related issues. Online communities and support groups for a plethora of conditions and diseases were launched in the early days and professional-led platforms joined later. These online forums were considered low-threshold services, believed to attract people who were not ready to seek help from a professional. Online professional services are also easily accessible, especially when they are anonymous. Online counselling has been a growing branch of the healthcare tree for roughly two decades (Norcross, Hedges and Prochaska, 2002) . Professionals are increasingly open to offering online therapy, even though reservations persist (Cipolletta and Mocellin, 2017) . Online counselling has been found to be beneficial for various target groups varying from children (Fukkink and Hermanns, 2009) to partners of alcoholics (Wilson et al. , 2017) . With...
Original languageEnglish
Title of host publicationApplying Linguistic in Illness and Healthcare Contexts
Subtitle of host publicationContemporary Studies in Linguistics
EditorsZsofia Demjen
PublisherBloomsbury Academic
Chapter6
Pages159-183
Number of pages24
ISBN (Electronic)9781350057661, 9781350057678
ISBN (Print)9781350057654, 9781350247123
DOIs
Publication statusPublished - 2020

Publication series

NameContemporary Studies in Linguistics
PublisherBloomsbury Academic

Keywords

  • empathy
  • chat counseling
  • online data

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