Empirical Analysis of Social Support Provided via Social Media

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

Abstract

Social media are an effective means for people to share everyday problems with their peers. Although this often leads to empathic responses which help alleviate the experienced stress, such peer support is not always available. As an alternative solution for such situations, this paper explores the possibilities to develop an ‘artificial friend’ that offers online social support through text messages. To formulate the requirements for such a system, a pilot study was performed in which 230 participants were asked (via a crowdsourcing platform) to report their experiences regarding online peer support. The results have been converted into a number of working hypotheses about online peer support. Based on these hypotheses, a conceptual framework has been developed that describes the functioning of the proposed support system.
Original languageEnglish
Title of host publicationProceedings of the 8th International Conference on Social Informatics, SocInfo'16
PublisherSpringer Verlag
Pages439-453
Volume10047
DOIs
Publication statusPublished - 2016

Publication series

NameLecture Notes in Computer Science
PublisherSpringer
Volume10047

Cite this

Medeiros, L., & Bosse, T. (2016). Empirical Analysis of Social Support Provided via Social Media. In Proceedings of the 8th International Conference on Social Informatics, SocInfo'16 (Vol. 10047, pp. 439-453). (Lecture Notes in Computer Science; Vol. 10047). Springer Verlag. https://doi.org/10.1007/978-3-319-47874-6_30
Medeiros, L. ; Bosse, T. / Empirical Analysis of Social Support Provided via Social Media. Proceedings of the 8th International Conference on Social Informatics, SocInfo'16. Vol. 10047 Springer Verlag, 2016. pp. 439-453 (Lecture Notes in Computer Science).
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Medeiros, L & Bosse, T 2016, Empirical Analysis of Social Support Provided via Social Media. in Proceedings of the 8th International Conference on Social Informatics, SocInfo'16. vol. 10047, Lecture Notes in Computer Science, vol. 10047, Springer Verlag, pp. 439-453. https://doi.org/10.1007/978-3-319-47874-6_30

Empirical Analysis of Social Support Provided via Social Media. / Medeiros, L.; Bosse, T.

Proceedings of the 8th International Conference on Social Informatics, SocInfo'16. Vol. 10047 Springer Verlag, 2016. p. 439-453 (Lecture Notes in Computer Science; Vol. 10047).

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

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Medeiros L, Bosse T. Empirical Analysis of Social Support Provided via Social Media. In Proceedings of the 8th International Conference on Social Informatics, SocInfo'16. Vol. 10047. Springer Verlag. 2016. p. 439-453. (Lecture Notes in Computer Science). https://doi.org/10.1007/978-3-319-47874-6_30