Enhancing customer satisfaction of business units: Unit-level work engagement as a key to organizational success

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Original language	English
Publication status	Published - 2015

Proceedings title: Conference of the Dutch Society of Work and Organizational Psychology Researchers (WAOP), Amsterdam

Persistent URL (handle)

@conference{993b078735f5430494c9fb522d19a8ae,

title = "Enhancing customer satisfaction of business units: Unit-level work engagement as a key to organizational success",

author = "D. Gutermann and N.K. Lehmann-Willenbrock and M.P. Born and S.C Voelpel",

note = "Proceedings title: Conference of the Dutch Society of Work and Organizational Psychology Researchers (WAOP), Amsterdam",

year = "2015",

language = "English",

}

TY - CONF

T1 - Enhancing customer satisfaction of business units: Unit-level work engagement as a key to organizational success

AU - Gutermann, D.

AU - Lehmann-Willenbrock, N.K.

AU - Born, M.P.

AU - Voelpel, S.C

N1 - Proceedings title: Conference of the Dutch Society of Work and Organizational Psychology Researchers (WAOP), Amsterdam

PY - 2015

Y1 - 2015

M3 - Paper

ER -