Evaluating data-centric process approaches: Does the human factor factor in?

H.A. Reijers, I.T.P. Vanderfeesten, M.G.A. Plomp, P.M.E. Van Gorp, D. Fahland, W.L.M. Van der Crommert, H.D. Diaz Garcia

Research output: Contribution to JournalArticleAcademicpeer-review

Abstract

The Business Process Management field addresses design, improvement, management, support, and execution of business processes. In doing so, we argue that it focuses more on developing modeling notations and process design approaches than on the needs and preferences of the individual who is modeling (i.e., the user). New data-centric process modeling approaches are taken as a relevant and timely stream of process design approaches to test our argument. First, we provide a review of existing data-centric process approaches, culminating in a theoretical classification framework. Next, we empirically evaluate three specific approaches with regard to the claims they make. We had participants representative of actual users try out these approaches on realistic scenarios via a series of workshops. Participants assessed to what extent quality claims from the literature could be recognized within the workshop sessions. The results of this evaluation substantiate a number of claims behind the approaches, but also identify opportunities to further improve them. Most prominently, we found that the usability aspects of all considered approaches are a source of concern. This leads us to the insight that usability aspects of process design approaches are crucial and, in the perception of groups representative of actual users, leave much to be desired. In that sense, our research can be seen as a wake-up call for process modeling notation designers to consider the usability side—and as such, the interest of the human modeler—more than is currently the case.
Original languageEnglish
Pages (from-to)649–662
JournalSoftware & Systems Modeling
Volume16
Issue number3
DOIs
Publication statusPublished - 2017

Fingerprint

Process Design
Human Factors
Human engineering
Usability
Process design
Process Modeling
Notation
Business Process Management
Data Modeling
Wake
Modeling
Business Process
Industry
Scenarios
Series
Evaluate
Evaluation

Cite this

Reijers, H. A., Vanderfeesten, I. T. P., Plomp, M. G. A., Van Gorp, P. M. E., Fahland, D., Van der Crommert, W. L. M., & Diaz Garcia, H. D. (2017). Evaluating data-centric process approaches: Does the human factor factor in? Software & Systems Modeling, 16(3), 649–662. https://doi.org/10.1007/s10270-015-0491-z
Reijers, H.A. ; Vanderfeesten, I.T.P. ; Plomp, M.G.A. ; Van Gorp, P.M.E. ; Fahland, D. ; Van der Crommert, W.L.M. ; Diaz Garcia, H.D. / Evaluating data-centric process approaches: Does the human factor factor in?. In: Software & Systems Modeling. 2017 ; Vol. 16, No. 3. pp. 649–662.
@article{7eea6b69461346c69115ec3c45716549,
title = "Evaluating data-centric process approaches: Does the human factor factor in?",
abstract = "The Business Process Management field addresses design, improvement, management, support, and execution of business processes. In doing so, we argue that it focuses more on developing modeling notations and process design approaches than on the needs and preferences of the individual who is modeling (i.e., the user). New data-centric process modeling approaches are taken as a relevant and timely stream of process design approaches to test our argument. First, we provide a review of existing data-centric process approaches, culminating in a theoretical classification framework. Next, we empirically evaluate three specific approaches with regard to the claims they make. We had participants representative of actual users try out these approaches on realistic scenarios via a series of workshops. Participants assessed to what extent quality claims from the literature could be recognized within the workshop sessions. The results of this evaluation substantiate a number of claims behind the approaches, but also identify opportunities to further improve them. Most prominently, we found that the usability aspects of all considered approaches are a source of concern. This leads us to the insight that usability aspects of process design approaches are crucial and, in the perception of groups representative of actual users, leave much to be desired. In that sense, our research can be seen as a wake-up call for process modeling notation designers to consider the usability side—and as such, the interest of the human modeler—more than is currently the case.",
author = "H.A. Reijers and I.T.P. Vanderfeesten and M.G.A. Plomp and {Van Gorp}, P.M.E. and D. Fahland and {Van der Crommert}, W.L.M. and {Diaz Garcia}, H.D.",
year = "2017",
doi = "10.1007/s10270-015-0491-z",
language = "English",
volume = "16",
pages = "649–662",
journal = "Software & Systems Modeling",
issn = "1619-1366",
publisher = "Springer",
number = "3",

}

Reijers, HA, Vanderfeesten, ITP, Plomp, MGA, Van Gorp, PME, Fahland, D, Van der Crommert, WLM & Diaz Garcia, HD 2017, 'Evaluating data-centric process approaches: Does the human factor factor in?' Software & Systems Modeling, vol. 16, no. 3, pp. 649–662. https://doi.org/10.1007/s10270-015-0491-z

Evaluating data-centric process approaches: Does the human factor factor in? / Reijers, H.A.; Vanderfeesten, I.T.P.; Plomp, M.G.A.; Van Gorp, P.M.E.; Fahland, D.; Van der Crommert, W.L.M.; Diaz Garcia, H.D.

In: Software & Systems Modeling, Vol. 16, No. 3, 2017, p. 649–662.

Research output: Contribution to JournalArticleAcademicpeer-review

TY - JOUR

T1 - Evaluating data-centric process approaches: Does the human factor factor in?

AU - Reijers, H.A.

AU - Vanderfeesten, I.T.P.

AU - Plomp, M.G.A.

AU - Van Gorp, P.M.E.

AU - Fahland, D.

AU - Van der Crommert, W.L.M.

AU - Diaz Garcia, H.D.

PY - 2017

Y1 - 2017

N2 - The Business Process Management field addresses design, improvement, management, support, and execution of business processes. In doing so, we argue that it focuses more on developing modeling notations and process design approaches than on the needs and preferences of the individual who is modeling (i.e., the user). New data-centric process modeling approaches are taken as a relevant and timely stream of process design approaches to test our argument. First, we provide a review of existing data-centric process approaches, culminating in a theoretical classification framework. Next, we empirically evaluate three specific approaches with regard to the claims they make. We had participants representative of actual users try out these approaches on realistic scenarios via a series of workshops. Participants assessed to what extent quality claims from the literature could be recognized within the workshop sessions. The results of this evaluation substantiate a number of claims behind the approaches, but also identify opportunities to further improve them. Most prominently, we found that the usability aspects of all considered approaches are a source of concern. This leads us to the insight that usability aspects of process design approaches are crucial and, in the perception of groups representative of actual users, leave much to be desired. In that sense, our research can be seen as a wake-up call for process modeling notation designers to consider the usability side—and as such, the interest of the human modeler—more than is currently the case.

AB - The Business Process Management field addresses design, improvement, management, support, and execution of business processes. In doing so, we argue that it focuses more on developing modeling notations and process design approaches than on the needs and preferences of the individual who is modeling (i.e., the user). New data-centric process modeling approaches are taken as a relevant and timely stream of process design approaches to test our argument. First, we provide a review of existing data-centric process approaches, culminating in a theoretical classification framework. Next, we empirically evaluate three specific approaches with regard to the claims they make. We had participants representative of actual users try out these approaches on realistic scenarios via a series of workshops. Participants assessed to what extent quality claims from the literature could be recognized within the workshop sessions. The results of this evaluation substantiate a number of claims behind the approaches, but also identify opportunities to further improve them. Most prominently, we found that the usability aspects of all considered approaches are a source of concern. This leads us to the insight that usability aspects of process design approaches are crucial and, in the perception of groups representative of actual users, leave much to be desired. In that sense, our research can be seen as a wake-up call for process modeling notation designers to consider the usability side—and as such, the interest of the human modeler—more than is currently the case.

U2 - 10.1007/s10270-015-0491-z

DO - 10.1007/s10270-015-0491-z

M3 - Article

VL - 16

SP - 649

EP - 662

JO - Software & Systems Modeling

JF - Software & Systems Modeling

SN - 1619-1366

IS - 3

ER -

Reijers HA, Vanderfeesten ITP, Plomp MGA, Van Gorp PME, Fahland D, Van der Crommert WLM et al. Evaluating data-centric process approaches: Does the human factor factor in? Software & Systems Modeling. 2017;16(3):649–662. https://doi.org/10.1007/s10270-015-0491-z