Evaluating the disruptiveness of mobile interactions: A mixed-method approach

Sven Mayer, Lars Lischke, Paweł W. Woźniak, Niels Henze

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

Abstract

While the proliferation of mobile devices has rendered mobile notifications ubiquitous, researchers are only slowly beginning to understand how these technologies affect everyday social interactions. In particular, the negative social influence of mobile interruptions remains unexplored from a methodological perspective. This paper contributes a mixed-method evaluation procedure for assessing the disruptive impact of mobile interruptions in conversation. The approach combines quantitative eye tracking, qualitative analysis, and a simulated conversation environment to enable fast assessment of disruptiveness. It is intended to be used as a part of an iterative interaction design process. We describe our approach in detail, present an example of its use to study a new call declining technique, and reflect upon the pros and cons of our approach.

Original languageEnglish
Title of host publicationCHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems
Subtitle of host publicationEngage with CHI
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450356206, 9781450356213
DOIs
Publication statusPublished - 20 Apr 2018
Externally publishedYes
Event2018 CHI Conference on Human Factors in Computing Systems, CHI 2018 - Montreal, Canada
Duration: 21 Apr 201826 Apr 2018

Publication series

NameConference on Human Factors in Computing Systems - Proceedings
Volume2018-April

Conference

Conference2018 CHI Conference on Human Factors in Computing Systems, CHI 2018
CountryCanada
CityMontreal
Period21/04/1826/04/18

Keywords

  • Conversation
  • Mobile interaction
  • Research methods
  • Social disruptiveness

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