Every little thing makes us think of cancer: How patient access to medical records influences role relations

Research output: Contribution to ConferenceAbstractProfessional

Abstract

While increasing attention in society is given to openness and visibility enabled by digital technologies, relatively few studies have considered the consequences that visibility of work creates for role relations. Building on a field study of 115 consultations and interviews with 11 physicians and 30 cancer patients who received digital access to their records, we show unexpected consequences of openness for physician-patient relationships: instead of helping patients to inform themselves and take over the tasks of physicians, the portal seems to increase patients’ reliance on professional expertise. Our preliminary findings illustrate that role relations are reinforced even though the portals are introduced and actively used by patients with attempts to alter them.
Original languageEnglish
Publication statusPublished - 13 Dec 2018
EventThirty ninth International Conference on Information Systems - San Francisco, United States : Societal Impact of IS & the Future of Work - San Francisco, United States
Duration: 13 Dec 201816 Dec 2018
https://icis2018.aisconferences.org

Conference

ConferenceThirty ninth International Conference on Information Systems - San Francisco, United States
Abbreviated titleICIS
CountryUnited States
CitySan Francisco
Period13/12/1816/12/18
Internet address

Keywords

  • Professional role relations
  • Medical record
  • Visibility
  • Transparency

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    van den Broek, E. P. H., Sergeeva, A., & Huysman, M. (2018). Every little thing makes us think of cancer: How patient access to medical records influences role relations. Abstract from Thirty ninth International Conference on Information Systems - San Francisco, United States , San Francisco, United States.