“Every little thing makes us think of cancer”: How patient access to medical records influences role relations

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

Abstract

While increasing attention in society is given to openness and visibility enabled by digital technologies, relatively few studies have considered the consequences that visibility of work creates for role relations. Building on a field study of 115 consultations and interviews with 11 physicians and 30 cancer patients who received digital access to their records, we show unexpected consequences of openness for physician-patient relationships: instead of helping patients to inform themselves and take over the tasks of physicians, the portal seems to increase patients' reliance on professional expertise. Our preliminary findings illustrate that role relations are reinforced even though the portals are introduced and actively used by patients with attempts to alter them.

Original languageEnglish
Title of host publicationICIS 2018 Proceedings - International Conference on Information Systems 2018
PublisherAssociation for Information Systems
ISBN (Electronic)9780996683173
Publication statusPublished - 2018
Event39th International Conference on Information Systems, ICIS 2018 - San Francisco, United States
Duration: 13 Dec 201816 Dec 2018

Conference

Conference39th International Conference on Information Systems, ICIS 2018
CountryUnited States
CitySan Francisco
Period13/12/1816/12/18

Fingerprint

Visibility
Thing
Cancer
cancer
access to records
physician
physician-patient relationship
Field Study
field of study
Expertise
expertise
interview
Influence
Medical records
Society
Relationships
Physicians
Openness

Keywords

  • Medical record
  • Professional role relations
  • Transparency
  • Visibility

Cite this

Van Den Broek, E., Sergeeva, A., & Huysman, M. (2018). “Every little thing makes us think of cancer”: How patient access to medical records influences role relations. In ICIS 2018 Proceedings - International Conference on Information Systems 2018 Association for Information Systems.
Van Den Broek, Elmira ; Sergeeva, Anastasia ; Huysman, Marleen. / “Every little thing makes us think of cancer” : How patient access to medical records influences role relations. ICIS 2018 Proceedings - International Conference on Information Systems 2018. Association for Information Systems, 2018.
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Van Den Broek, E, Sergeeva, A & Huysman, M 2018, “Every little thing makes us think of cancer”: How patient access to medical records influences role relations. in ICIS 2018 Proceedings - International Conference on Information Systems 2018. Association for Information Systems, 39th International Conference on Information Systems, ICIS 2018, San Francisco, United States, 13/12/18.

“Every little thing makes us think of cancer” : How patient access to medical records influences role relations. / Van Den Broek, Elmira; Sergeeva, Anastasia; Huysman, Marleen.

ICIS 2018 Proceedings - International Conference on Information Systems 2018. Association for Information Systems, 2018.

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

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Van Den Broek E, Sergeeva A, Huysman M. “Every little thing makes us think of cancer”: How patient access to medical records influences role relations. In ICIS 2018 Proceedings - International Conference on Information Systems 2018. Association for Information Systems. 2018