Expectation management in child-robot interaction

Mike Ligthart, Olivier Blanson Henkemans, Koen Hindriks, Mark A. Neerincx

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

Abstract

Children are eager to anthropomorphize (ascribe human attributes to) social robots. As a consequence they expect a more unconstrained, substantive and useful interaction with the robot than is possible with the current state-of-the art. In this paper we reflect on several of our user studies and investigate the form and role of expectations in child-robot interaction. We have found that the effectiveness of the social assistance of the robot is negatively influenced by misaligned expectations. We propose three strategies that have to be worked out for the management of expectations in child-robot interaction: 1) be aware of and analyze children's expectations, 2) educate children, and 3) acknowledge robots are (perceived as) a new kind of 'living' entity besides humans and animals that we need to make responsible for managing expectations.

Original languageEnglish
Title of host publicationRO-MAN 2017 - 26th IEEE International Symposium on Robot and Human Interactive Communication
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages916-921
Number of pages6
Volume2017-January
ISBN (Electronic)9781538635186
DOIs
Publication statusPublished - 8 Dec 2017
Externally publishedYes
Event26th IEEE International Symposium on Robot and Human Interactive Communication, RO-MAN 2017 - Lisbon, Portugal
Duration: 28 Aug 20171 Sep 2017

Conference

Conference26th IEEE International Symposium on Robot and Human Interactive Communication, RO-MAN 2017
CountryPortugal
CityLisbon
Period28/08/171/09/17

Fingerprint

Robot
Robots
Interaction
User Studies
Children
Animals
Attribute
Human

Cite this

Ligthart, M., Henkemans, O. B., Hindriks, K., & Neerincx, M. A. (2017). Expectation management in child-robot interaction. In RO-MAN 2017 - 26th IEEE International Symposium on Robot and Human Interactive Communication (Vol. 2017-January, pp. 916-921). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/ROMAN.2017.8172412
Ligthart, Mike ; Henkemans, Olivier Blanson ; Hindriks, Koen ; Neerincx, Mark A. / Expectation management in child-robot interaction. RO-MAN 2017 - 26th IEEE International Symposium on Robot and Human Interactive Communication. Vol. 2017-January Institute of Electrical and Electronics Engineers Inc., 2017. pp. 916-921
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Ligthart, M, Henkemans, OB, Hindriks, K & Neerincx, MA 2017, Expectation management in child-robot interaction. in RO-MAN 2017 - 26th IEEE International Symposium on Robot and Human Interactive Communication. vol. 2017-January, Institute of Electrical and Electronics Engineers Inc., pp. 916-921, 26th IEEE International Symposium on Robot and Human Interactive Communication, RO-MAN 2017, Lisbon, Portugal, 28/08/17. https://doi.org/10.1109/ROMAN.2017.8172412

Expectation management in child-robot interaction. / Ligthart, Mike; Henkemans, Olivier Blanson; Hindriks, Koen; Neerincx, Mark A.

RO-MAN 2017 - 26th IEEE International Symposium on Robot and Human Interactive Communication. Vol. 2017-January Institute of Electrical and Electronics Engineers Inc., 2017. p. 916-921.

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

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Ligthart M, Henkemans OB, Hindriks K, Neerincx MA. Expectation management in child-robot interaction. In RO-MAN 2017 - 26th IEEE International Symposium on Robot and Human Interactive Communication. Vol. 2017-January. Institute of Electrical and Electronics Engineers Inc. 2017. p. 916-921 https://doi.org/10.1109/ROMAN.2017.8172412