Explaining online ambassadorship behaviors on Facebook and LinkedIn

Ward van Zoonen*, Jos Bartels, Anne Marie van Prooijen, Alexander P. Schouten

*Corresponding author for this work

Research output: Contribution to JournalArticleAcademicpeer-review

Abstract

Due to technological advancement work is situated within a broader network where work communiqués become public and observable by anyone at any time. This study draws on identity theory and boundary management preferences to examine the extent to which employees use their Facebook and LinkedIn accounts to share updates about their organization. This study reports on a two-wave panel study among Dutch employees (N = 515). Drawing on boundary theory and organizational citizenship literature this study shows that self-enhancement motives are important predictors for ambassadorship behaviors on Facebook and LinkedIn. Conversely, segmentation preferences and identification processes significantly affect ambassadorship behaviors on Facebook, but not on LinkedIn. Hence, social media afford similar behaviors across platforms but the antecedents may differ across social media platforms.

Original languageEnglish
Pages (from-to)354-362
Number of pages9
JournalComputers in Human Behavior
Volume87
Issue numberOctober
Early online date5 Jun 2018
DOIs
Publication statusPublished - Oct 2018

Keywords

  • Boundary preferences
  • Facebook
  • LinkedIn
  • Organizational ambassadorship
  • Organizational identification
  • Self-enhancement

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