Exploration of the effects of an innovative mentalization-based training on patient-centered communication skills of pharmacy staff: A video-observation study

Laura Schackmann; Minke Copinga; Marcia Vervloet; Stijn Crutzen; Ellen van Loon; Paula S. Sterkenburg; Katja Taxis; Liset van Dijk

doi:10.1016/j.pec.2023.107803

Exploration of the effects of an innovative mentalization-based training on patient-centered communication skills of pharmacy staff: A video-observation study

Laura Schackmann^*, Minke Copinga, Marcia Vervloet, Stijn Crutzen, Ellen van Loon, Paula S. Sterkenburg, Katja Taxis, Liset van Dijk

^*Corresponding author for this work

Research output: Contribution to Journal › Article › Academic › peer-review

Abstract

OBJECTIVE: To explore whether a mentalization-based communication training for pharmacy staff impacts their ability to elicit and recognize patients' implicit and explicit medication related needs and concerns.

METHODS: A single-arm intervention pilot study was conducted, in which pre-post video-recordings of pharmacy counter-conversations on dispensed-medication (N = 50 and N = 34, respectively; pharmacy staff: N = 22) were coded. Outcome measures included: detecting needs and concerns, and implicitly and explicitly eliciting and recognizing them. Descriptive statistics and a multi-level logistic regression were conducted. Excerpts of videos with needs or concerns were analyzed thematically on mentalizing attitude aspects.

RESULTS: Indications show that patients more often express their concerns in an explicit way post-measurement, just as pharmacy staffs' explicit recognition and elicitation of needs and concerns. This was not seen for patients' needs. No statistically significant differences were found for determinants for detecting needs or concerns (i.e., measurement-, professional-type, or interaction). Differences in mentalizing attitude were observed between pre-post-measurements, e.g., more attention for patients.

CONCLUSION: This mentalizing training shows the potential of mentalizing to improve pharmacy staff members' explicit elicitation and recognition of patients' medication-related needs and concerns.

PRACTICE IMPLICATIONS: The training seems promising for improving patient-oriented communication skills in pharmacy staff. Future studies should confirm this result.

Original language	English
Article number	107803
Pages (from-to)	1-9
Number of pages	9
Journal	Patient Education and Counseling
Volume	114
Early online date	19 May 2023
DOIs	https://doi.org/10.1016/j.pec.2023.107803
Publication status	Published - Sept 2023

Bibliographical note

Funding Information:
We would like to thank all respondents who participated for their contribution to this study. This work was supported by EIT Health [grant number: 210638 ; name: ‘Patient Centered Communication in Community Pharmacy’].

Publisher Copyright:
© 2023

Keywords

Community pharmacy
Mentalizing
Patient-centered communication
Perceptual barriers
Pharmacy practice
Skill-based communication training

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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Schackmann, L., Copinga, M., Vervloet, M., Crutzen, S., van Loon, E., Sterkenburg, P. S., Taxis, K., & van Dijk, L. (2023). Exploration of the effects of an innovative mentalization-based training on patient-centered communication skills of pharmacy staff: A video-observation study. Patient Education and Counseling, 114, 1-9. Article 107803. https://doi.org/10.1016/j.pec.2023.107803

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title = "Exploration of the effects of an innovative mentalization-based training on patient-centered communication skills of pharmacy staff: A video-observation study",

abstract = "OBJECTIVE: To explore whether a mentalization-based communication training for pharmacy staff impacts their ability to elicit and recognize patients' implicit and explicit medication related needs and concerns.METHODS: A single-arm intervention pilot study was conducted, in which pre-post video-recordings of pharmacy counter-conversations on dispensed-medication (N = 50 and N = 34, respectively; pharmacy staff: N = 22) were coded. Outcome measures included: detecting needs and concerns, and implicitly and explicitly eliciting and recognizing them. Descriptive statistics and a multi-level logistic regression were conducted. Excerpts of videos with needs or concerns were analyzed thematically on mentalizing attitude aspects.RESULTS: Indications show that patients more often express their concerns in an explicit way post-measurement, just as pharmacy staffs' explicit recognition and elicitation of needs and concerns. This was not seen for patients' needs. No statistically significant differences were found for determinants for detecting needs or concerns (i.e., measurement-, professional-type, or interaction). Differences in mentalizing attitude were observed between pre-post-measurements, e.g., more attention for patients.CONCLUSION: This mentalizing training shows the potential of mentalizing to improve pharmacy staff members' explicit elicitation and recognition of patients' medication-related needs and concerns.PRACTICE IMPLICATIONS: The training seems promising for improving patient-oriented communication skills in pharmacy staff. Future studies should confirm this result.",

keywords = "Community pharmacy, Mentalizing, Patient-centered communication, Perceptual barriers, Pharmacy practice, Skill-based communication training",

author = "Laura Schackmann and Minke Copinga and Marcia Vervloet and Stijn Crutzen and {van Loon}, Ellen and Sterkenburg, {Paula S.} and Katja Taxis and {van Dijk}, Liset",

note = "Funding Information: We would like to thank all respondents who participated for their contribution to this study. This work was supported by EIT Health [grant number: 210638 ; name: {\textquoteleft}Patient Centered Communication in Community Pharmacy{\textquoteright}]. Publisher Copyright: {\textcopyright} 2023",

year = "2023",

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doi = "10.1016/j.pec.2023.107803",

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Schackmann, L, Copinga, M, Vervloet, M, Crutzen, S, van Loon, E, Sterkenburg, PS, Taxis, K & van Dijk, L 2023, 'Exploration of the effects of an innovative mentalization-based training on patient-centered communication skills of pharmacy staff: A video-observation study', Patient Education and Counseling, vol. 114, 107803, pp. 1-9. https://doi.org/10.1016/j.pec.2023.107803

Exploration of the effects of an innovative mentalization-based training on patient-centered communication skills of pharmacy staff: A video-observation study. / Schackmann, Laura; Copinga, Minke; Vervloet, Marcia et al.
In: Patient Education and Counseling, Vol. 114, 107803, 09.2023, p. 1-9.

Research output: Contribution to Journal › Article › Academic › peer-review

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T1 - Exploration of the effects of an innovative mentalization-based training on patient-centered communication skills of pharmacy staff

T2 - A video-observation study

AU - Schackmann, Laura

AU - Copinga, Minke

AU - Vervloet, Marcia

AU - Crutzen, Stijn

AU - van Loon, Ellen

AU - Sterkenburg, Paula S.

AU - Taxis, Katja

AU - van Dijk, Liset

N1 - Funding Information: We would like to thank all respondents who participated for their contribution to this study. This work was supported by EIT Health [grant number: 210638 ; name: ‘Patient Centered Communication in Community Pharmacy’]. Publisher Copyright: © 2023

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N2 - OBJECTIVE: To explore whether a mentalization-based communication training for pharmacy staff impacts their ability to elicit and recognize patients' implicit and explicit medication related needs and concerns.METHODS: A single-arm intervention pilot study was conducted, in which pre-post video-recordings of pharmacy counter-conversations on dispensed-medication (N = 50 and N = 34, respectively; pharmacy staff: N = 22) were coded. Outcome measures included: detecting needs and concerns, and implicitly and explicitly eliciting and recognizing them. Descriptive statistics and a multi-level logistic regression were conducted. Excerpts of videos with needs or concerns were analyzed thematically on mentalizing attitude aspects.RESULTS: Indications show that patients more often express their concerns in an explicit way post-measurement, just as pharmacy staffs' explicit recognition and elicitation of needs and concerns. This was not seen for patients' needs. No statistically significant differences were found for determinants for detecting needs or concerns (i.e., measurement-, professional-type, or interaction). Differences in mentalizing attitude were observed between pre-post-measurements, e.g., more attention for patients.CONCLUSION: This mentalizing training shows the potential of mentalizing to improve pharmacy staff members' explicit elicitation and recognition of patients' medication-related needs and concerns.PRACTICE IMPLICATIONS: The training seems promising for improving patient-oriented communication skills in pharmacy staff. Future studies should confirm this result.

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KW - Community pharmacy

KW - Mentalizing

KW - Patient-centered communication

KW - Perceptual barriers

KW - Pharmacy practice

KW - Skill-based communication training

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Exploration of the effects of an innovative mentalization-based training on patient-centered communication skills of pharmacy staff: A video-observation study

Abstract

Bibliographical note

Keywords

UN SDGs

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