Exploring Lawyer-Client Interaction: A Qualitative Study of Positive Lawyer Characteristics

Research output: Contribution to JournalArticleAcademicpeer-review

Abstract

Personal injury victims involved in compensation processes have a worse recovery than those not involved in compensation processes. One predictor for worse recovery is lawyer engagement. As some people argue that this negative relation between lawyer engagement and recovery may be explained by lawyers' attitude and communications to clients, it seems important to investigate lawyer-client interaction. Although procedural justice and therapeutic jurisprudence had previously discussed aspects relevant for lawyer-client interaction, the client's perspective has been rather ignored and only few empirical studies have been conducted. In this qualitative study, 21 traffic accident victims were interviewed about their experiences with their lawyer. Five desirable characteristics for lawyers were identified: communication, empathy, decisiveness, independence, and expertise. Communication and empathy corresponded with aspects already discussed in literature, whereas decisiveness, independence and expertise had been addressed only marginally. Further qualitative and quantitative research is necessary to establish preferable lawyer characteristics and to investigate what would improve the well-being of personal injury victims during the claims settlement process. © 2012 The Author(s).
Original languageEnglish
Pages (from-to)89-94
Number of pages6
JournalPsychological Injury and Law
Volume5
Issue number1
Early online date8 May 2012
DOIs
Publication statusPublished - 2012

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Lawyers
lawyer
interaction
Communication
empathy
Compensation and Redress
expertise
Traffic Accidents
Qualitative Research
communication
Wounds and Injuries
Social Justice
traffic accident
Jurisprudence
quantitative research
jurisprudence
qualitative research
communications
well-being
justice

Cite this

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title = "Exploring Lawyer-Client Interaction: A Qualitative Study of Positive Lawyer Characteristics",
abstract = "Personal injury victims involved in compensation processes have a worse recovery than those not involved in compensation processes. One predictor for worse recovery is lawyer engagement. As some people argue that this negative relation between lawyer engagement and recovery may be explained by lawyers' attitude and communications to clients, it seems important to investigate lawyer-client interaction. Although procedural justice and therapeutic jurisprudence had previously discussed aspects relevant for lawyer-client interaction, the client's perspective has been rather ignored and only few empirical studies have been conducted. In this qualitative study, 21 traffic accident victims were interviewed about their experiences with their lawyer. Five desirable characteristics for lawyers were identified: communication, empathy, decisiveness, independence, and expertise. Communication and empathy corresponded with aspects already discussed in literature, whereas decisiveness, independence and expertise had been addressed only marginally. Further qualitative and quantitative research is necessary to establish preferable lawyer characteristics and to investigate what would improve the well-being of personal injury victims during the claims settlement process. {\circledC} 2012 The Author(s).",
author = "N.A. Elbers and {van Wees}, K.A.P.C. and A.J. Akkermans and P. Cuijpers and D.J. Bruinvels",
year = "2012",
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language = "English",
volume = "5",
pages = "89--94",
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publisher = "Springer New York",
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}

Exploring Lawyer-Client Interaction: A Qualitative Study of Positive Lawyer Characteristics. / Elbers, N.A.; van Wees, K.A.P.C.; Akkermans, A.J.; Cuijpers, P.; Bruinvels, D.J.

In: Psychological Injury and Law, Vol. 5, No. 1, 2012, p. 89-94.

Research output: Contribution to JournalArticleAcademicpeer-review

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AU - Akkermans, A.J.

AU - Cuijpers, P.

AU - Bruinvels, D.J.

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AB - Personal injury victims involved in compensation processes have a worse recovery than those not involved in compensation processes. One predictor for worse recovery is lawyer engagement. As some people argue that this negative relation between lawyer engagement and recovery may be explained by lawyers' attitude and communications to clients, it seems important to investigate lawyer-client interaction. Although procedural justice and therapeutic jurisprudence had previously discussed aspects relevant for lawyer-client interaction, the client's perspective has been rather ignored and only few empirical studies have been conducted. In this qualitative study, 21 traffic accident victims were interviewed about their experiences with their lawyer. Five desirable characteristics for lawyers were identified: communication, empathy, decisiveness, independence, and expertise. Communication and empathy corresponded with aspects already discussed in literature, whereas decisiveness, independence and expertise had been addressed only marginally. Further qualitative and quantitative research is necessary to establish preferable lawyer characteristics and to investigate what would improve the well-being of personal injury victims during the claims settlement process. © 2012 The Author(s).

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